Account Manager, Launchmetrics

• Previous experience in customer-facing roles
• You have the ability to perform within a fast-paced, multi-priority setting
• You are a customer-first mentality; the ability to empathize and build customer loyalty
• You have strong critical thinking, analytical, and complex problem-solving skills
• You are a highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive
• You are proficient working with both Microsoft Excel and Powerpoint
• We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

Desirable

• The Account Manager is responsible for owning and strengthening client relationships, serving as a strategic partner to influence local business activities and drive long term value
• This role manages key accounts with a focus on client adoption, satisfaction, retention, and overall growth
• In addition to relationship management, the Account Manager proactively identifies upsell and expansion opportunities, delivers ongoing client reporting and performance analysis and provides strategic insights to ensure clients are maximizing the value of our solutions
• Manage customer relationships & projects including setting up customers' tools and providing training
• Ensure that contracts and invoicing are always up-to-date and accurate
• Produce ad-hoc reports to provide customers with quantitative & qualitative insights
• Be proactive in presenting new platform features and/or new types of reports/analysis to customers
• Compile coverage monitoring analysis and producing reports in both Excel and Powerpoint format focusing on different aspects of strategies implemented by the clients and cross-checking KPI results
• Liaise with internal teams to ensure accuracy of data and deliver feedback to product teams and to help prioritize projects and shape product roadmap
• Participate in transversal team projects on a regular basis
• Anticipate and monitor account issues, troubleshoot and ensure problems/issues are dealt with swiftly and appropriately
• Support clients with their day-to-day activities, including ongoing configuration of platforms, alerts and reports
• Deliver customer enablement training for best practice use of the Launchmetrics/DMR tools and platforms

• Intro Call
• Meet & Greet
• Skills Assessment
• Culture Fit Interview
• Leadership Interview