Staff Inbound Product Manager, ServiceNow

• 10+ years of experience in product management or a related field, with a focus on enterprise software
• 5+ years of experience working with the ServiceNow platform
• Proven track record of successfully launching and managing IT infrastructure, application, and endpoint monitoring and observability products
• Deep expertise in ServiceNow platform architecture, particularly ITOM, Event management, Metric intelligence, Health Log Analytics (HLA), and Digital Employee Experience (DEX)
• Strong understanding of IT service management (ITSM) best practices
• Excellent communication, collaboration, and presentation skills
• Ability to translate technical concepts into clear and concise language for both technical and non-technical audiences
• Data-driven approach with a strong focus on user needs and business goals

Desirable

• As a Technical Product Owner for the ServiceNow AI Observability and Intelligence platform, you'll play a key role in shaping the future of our core platform offerings
• You'll bridge the gap between business requirements and technical execution, leading the product strategy and roadmap for AI-fueled Infrastructure, application, and endpoint observability at ServiceNow using the ServiceNow platform and products like ITOM, Event management, Metric intelligence, Health Log Analytics (HLA), Digital Employee Experience (DEX)
• This collaborative role requires you to partner closely with IT operations, engineering, design, and product BU
• You'll be a champion for our ServiceNow observability platform and products, driving adoption and maximizing their value for our customers
• Translate business requirements into clear, actionable technical specifications for development
• Partner with business product managers and stakeholders to define the product vision, roadmap, and user experience for the ServiceNow observability and intelligence platform
• Craft compelling user stories that maximize value and address user needs
• Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery
• Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines
• Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders
• Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback
• Maintain the conceptual, design, and technical integrity of product features and components
• Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering