Customer Success Manager, Lumafield
Aerospace & Defense
$140-160k
+ equity
X-ray CT platform for engineers
Be an early applicant
X-ray CT platform for engineers
101-200 employees
Be an early applicant
$140-160k
+ equity
101-200 employees
Company mission
To revolutionize the way engineers work through its X-ray CT platform.
Role
Who you are
- Engineering B.S. degree or similar
- 10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
- Proven experience managing accounts, contracts, or technical programs within the defense ecosystem, either directly with the DoD/military branches or via Tier 1 defense primes
- Familiar with the business models, products, and manufacturing processes in aerospace and defense
- Knowledge of common standards such as AS9100
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations
- Organized and are ready to dive head first into a rapidly scaling startup environment
- Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway
What the job involves
- Lumafield is seeking a Customer Success Manager (CSM) with experience in Aerospace and/or Defense spanning manufacturing, quality, and engineering to drive outcomes and strategic growth for our customers in this sector
- Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through account growth
- The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products
- This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations
- Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
- Partner with customers to ensure Lumafield’s technology is successfully integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption
- Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
- Proactively manage renewals and expansion potential within your portfolio
- Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
- Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
Our take
The successful design of a product depends on the intricate work of engineers, and the more information product engineers have about an object, the more they can understand how to improve it. However, this can be difficult when many object details can only be found inside them, raising the question of how product designers could benefit from X-ray CT technology.
Lumafield provides an X-ray CT platform for engineers, helping them gain visibility into the interior details of objects and materials. The platform consists of an easy-to-use hardware scanner supported by cloud-driven analysis software, helping engineers solve challenges at every stage of the product development process.
Whilst product development engineers already have software and hardware tools for optimizing their products, these often neglect the interior intricacies of objects, and Lumafield has been smart to recognize this. By improving the visibility engineers have into the pores, voids, and cracks of design materials, the company helps designers explore new techniques with confidence, minimize expensive molding and casting failures, and stay ahead of quality standards.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$75m
SERIES C
Sep 2022
$35m
SERIES B
Total funding: $152.5m
Company benefits
- Health, vision, & dental coverage
- Paid parental leave
- Equity package for all full-time employees
- Flexible vacation policy
- Mental health & wellness perks
- Catered lunches & full kitchen
- Retirement savings
- Financial wellness education
- Company & team events
Company HQ
North Cambridge, Cambridge, MA
Leadership
Eduardo Torrealba
(Co-Founder & CEO)Previously co-founded Oso Technologies here he served as the CEO for 3 years. He also spent 3 years at Formlabs as a Director of Engineering before co-founding Lumafield in 2019.
Salary benchmarks
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