Staff Product Manager, Invoca
Conversational Messaging
$130-170k
+ Stock options and bonus potential
AI-powered conversation intelligence platform
Open for applications
AI-powered conversation intelligence platform
201-500 employees
Open for applications
$130-170k
+ Stock options and bonus potential
201-500 employees
Company mission
To enable revenue teams to turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Role
Who you are
- 7+ years of experience in product management, including experience with B2B SaaS and enterprise customer focus
- At least 2+ year of experience leading a product for conversational messaging - SMS and Webchat - including creating strategy, pricing & packaging, large marketing initiatives, shipping products, measuring outcomes, and reporting on performance
- Deep understanding of SMS & Webchat best practices, including the latest innovations in conversational AI / AI agent capabilities
- Experience crafting, owning, and driving a roadmap that spans multiple product development scrum teams
- Experience with vendor/partner strategy & management
- Experience working with go-to-market teams as a product owner for large company releases - crafting & delivering enablement materials, coordinating pricing & packaging, speaking at live events
- Excellent analytical, problem-solving, and decision-making skills
- Strong ability to translate complex concepts into actionable strategies and solutions
- Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies
- Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively
- Well-versed in agile methodologies and tools and experience working in an agile/scrum environment
- Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management
- Ability to thrive in a fast-paced environment where continuous improvement and innovation is key
What the job involves
- As the Staff Product Manager for the Conversational Messaging engineering team at Invoca, you will be at the forefront of shaping and executing our product vision for revenue execution use cases across SMS & webchat communication channels
- You will work closely with cross-functional teams to leverage digital and conversational data to provide consumers with a next generation conversational AI experience, optimizing for lead conversion and customer experience
- Your professional background will be pivotal in ensuring that our multi-channel (Phone, SMS, Webchat) AI product strategy aligns with our business objectives and ever-changing customer needs
- You will report to the SVP of Product Management as an individual contributor and play a key role on the product development team leading a new product area and fostering a culture of innovation and collaboration
- You will partner with a newly forming team of engineers focusing on asynchronous - SMS, Webchat - communication channel use cases within Invoca’s revenue execution product strategy. You will ensure that our product priorities and investments deliver maximum impact for our customers and internal stakeholders to expand our industry leadership and platform capabilities
- As a Staff Product Manager, you'll engage in full-lifecycle product management, crafting and executing Invoca’s strategy for addressing customer acquisition use cases across a variety of communication channels
- You'll be working closely on, and with, small scrum teams in an agile environment to break-down requirements, create and prioritize stories and features executing this conversational messaging strategy
- You will help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features and open up new market and revenue opportunities
- Integrating a mindset that balances long-term thinking with short-term execution, you will collaborate with our product development and go-to-market teams to:
- Define and implement the company’s conversational messaging strategy, focusing on initial use cases that can be brought to market quickly and in alignment with Invoca’s long-term goals
- Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions
- Ensure that conversational messaging solutions comply with relevant regulations and standards (e.g., GDPR, CCPA); including SMS & Webchat-specific compliance requirements
- Develop and execute a roadmap that leverages SMS & Webchat best practices and innovative AI capabilities across communication channels
- Facilitate cross-team alignment on value-based use case expectations and act as the tie-breaker for the product with a collaborative agile scrum team, managing the product throughout Invoca’s software development lifecycle
- Work closely with engineering, product operations, marketing, sales, and customer success teams to gather requirements and plan releases that address business needs
- Work closely with our UX Designers, Marketing, and Customer Success teams to integrate usability studies, market analysis, and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
- Track and analyze the performance of conversational messaging releases using metrics and customer feedback to drive continuous improvement
- Stay up-to-date with industry trends, competitors, emerging technologies, and best practices related to conversational messaging & conversational AI
- Evaluate new tools and technologies to enhance our conversational messaging product offerings
- You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor)
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
Through funding raised from several investment organisations, including Silver Lake Waterman and Kingfisher Investment Advisors, the startup has now been branded a Unicorn and is in a prime spot for further growth. Its priority has been to invest in product innovation through both organic development and acquisitions. Also, its recent arrival on Google Cloud Marketplace marks a milestone in the company's growing collaboration with Google, allowing joint customers to power more effective media strategies even more easily as they strive for revenue growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Paid Time Off - 20 days off for all full-time employees, plus 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more
- Medical, Dental and Vision Coverage
- Mental Well-being & Employee Assistance Program
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical) - an additional week of PTO along with a bonus after seven years of service
- Wellness Subsidy - for gym membership, fitness classes, etc.
Company values
- Figure it out - We take pride in a FIGURE IT OUT attitude that gives us the freedom to blaze our own trails, roll up our sleeves and get the job done. Taking ownership of our work allows us to move fast, learn new things and then step back, relish in a job well done, and say “yeah, I did that”
- Light the customer’s way - Our desire to LIGHT THE CUSTOMER’S WAY drives everything we do. Companies buy our technology to drive business results. We prioritize their success objectives and through the right mix of focused listening, leadership guidance, and state of the art technology we help our customers get the highest value from our partnership
- Continuous improvement - We say “good enough” as often as we say “give up,” which is to say, never. That’s because Invocans are obsessed with CONTINUOUS IMPROVEMENT. We’re rebels with a cause and that cause is challenging the status quo every day to develop new and innovative solutions that make our jobs easier, our products better, and our customers more successful
- Help each other thrive - What keeps it all together is ensuring we HELP EACH OTHER THRIVE. This enables us to create an inclusive and egoless culture that allows us to build value for both our customers and our people. Hearing a variety of voices that come from people with diverse backgrounds and beliefs not only makes it a safe and comfortable place to work, it also drives a level of innovation that could never come from homogeneity; we call it “project us”
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Articles
Leadership
Colin Kelley
(Co-Founder & CTO)Previously worked as the CTO at CallWave and as a Software Architect at Unisys / Pulsepoint.
Rob Duva
(Co-Founder)Co-Founder of Fin & Field. Previously worked at CallWave in multiple roles, including Senior Product Manager and the Director of Customer Acquisitions.
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