Senior Director of Account Management, LevelTen Energy

• 10+ years of professional work experience, with significant experience in a relevant clean energy, utility, or related industry field
• Bachelor’s degree required
• Demonstrated ability to lead teams, extract complex challenges, and distill them into clear management recommendations and actions
• Demonstrated ability to think strategically with the end in mind and develop plans that meaningfully impact an enterprise customer engagement function
• Viewed as a leader within prior organizations by executive leadership and peers — with a track record of building credibility internally and externally
• Salesforce fluency — confident driving forecasting, pipeline hygiene, account planning, and dashboard-based team management
• Strong command of modern Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeys
• Experience selling, renewing, or managing accounts for a data subscription or SaaS data product
• Excellent executive communication, stakeholder management, and customer-facing presence with senior buyers, developers, and partners
• People-leadership instincts: develops talent, holds the bar, and creates clarity for a team operating across diverse customer segments

Desirable

• As Senior Director of Account Management, North America, you will lead the customer engagement function for every active LevelTen account in the region — across developers, corporate and utility buyers, advisors, partners, and data center hyperscalers
• Reporting to the VP of Customer Engagement, you will own the retention, expansion, and marketplace activation outcomes for the NA book of business and will be a senior voice on the Customer Engagement leadership team
• This is a builder role at a pivotal moment in the energy transition
• Corporate buyers, hyperscalers, and developers all need better tools and trusted partners to navigate an accelerating clean energy market, and LevelTen’s marketplace is the connective tissue
• The Account Management team is the engine that turns subscriber relationships into long-term retention and recurring marketplace activity
• You will set the playbook, raise the bar on team performance, and own a meaningful slice of LevelTen’s recurring and transactional revenue
• Own North American renewal and net retention performance
• Deliver against subscription retention targets across the NA book of business
• Build and operationalize a renewals motion that works across developer, buyer, advisor, and data center segments
• Surface churn risk early, lead save plays, and ensure forecast accuracy in Salesforce
• Drive Net Revenue Retention through structured expansion plays within existing accounts
• Drive marketplace engagement across the NA customer base
• Increase the rate at which active accounts submit projects, issue buy-side RFPs, respond to surveys, and contribute market signals to the LevelTen ecosystem
• Partner with Product and Marketing on engagement campaigns and customer education that drive recurring marketplace activity
• Connect customer engagement to success fee revenue by helping accounts move opportunities through to executed transactions
• Lead and develop a high-performing team
• Manage a 7-person organization with 3 direct reports, including a manager layer; coach, hire, and level up talent across the team
• Install consistent account management playbooks, QBR cadences, and customer health-scoring practices
• Develop high-potential team members into the next generation of LevelTen leaders
• Lead cross-functionally across Customer Engagement and the broader business
• Partner with North American Sales leadership on new-business-to-AM handoffs and joint account expansion
• Partner with European Account Management and Sales leadership to maintain a globally consistent customer experience and effectively manage global accounts
• Partner with Sales Operations on Salesforce hygiene, reporting, and enablement
• Represent the voice of the North American customer to Product and the broader leadership team
• Own executive engagement with strategic NA accounts
• Maintain senior relationships with named strategic customers across developers, corporate buyers, utilities, advisors, and hyperscalers
• Be a credible, senior voice with C-suite stakeholders on the clean energy market, LevelTen’s products, and the marketplace opportunity
• Travel up to 15% for customer visits, industry events, and team gatherings