Revenue Operations Manager, FIGS
CRM & Go-To-Market Systems
$110-135k
+ Equity + Annual bonus
Office located in Santa Monica, CA
Medical uniforms & clothing
Job no longer available
Medical uniforms & clothing
201-500 employees
Job no longer available
$110-135k
+ Equity + Annual bonus
Office located in Santa Monica, CA
201-500 employees
Company mission
To celebrate, empower and serve those who serve others.
Role
Who you are
- 5+ years in RevOps, Sales Ops, or CRM Admin roles. ideally in B2B or multi-channel orgs
- Expert-level knowledge of HubSpot (Salesforce and other CRM experience a plus)
- Hands-on experience integrating GTM tools and working with data teams
- Strong dashboarding and reporting chops, comfortable working in Looker or similar BI tools
- Systems thinker with a bias for action and documentation
- Collaborative operator who thrives working cross-functionally and gets joy from helping reps win
Desirable
- Experience in high-growth, pod-structured sales orgs
- Familiarity with healthcare, retail, or multi-location B2B selling
- Light coding/scripting skills (Zapier, Python, SQL) for workflow automation
What the job involves
- We’re building the future of healthcare uniforms; and the GTM engine to match. As Revenue Operations Manager, you’ll be the architect and operator of our sales infrastructure, with a focus on rebuilding and optimizing our CRM (HubSpot), powering data-driven decision-making, and enabling outbound and expansion motions at scale
- This is an execution-heavy role with a clear runway to grow into strategic ownership. You’ll partner directly with Sales, Marketing, and Analytics to connect systems, automate workflows, and surface insights that drive revenue
- Rebuild our CRM (HubSpot) to support our pod-based sales structure, full-funnel tracking, and outbound + expansion workflows
- Integrate key tools across our stack: ZoomInfo, Iterable (ESP), Attentive (SMS), Rockerbox (attribution), Snowflake (data warehouse), and Appsflyer (mobile)
- Build dashboards and reporting across pipeline, conversion rates, outreach effectiveness, and campaign performance
- Support lead attribution and routing logic to ensure clean handoffs and source clarity
- Collaborate with sales leadership to define and implement automation workflows and pipeline hygiene processes
- Document systems, processes, and SOPs, and provide light enablement support (e.g., onboarding materials, CRM trainings)
- Partner with data teams to enrich segmentation, identify whitespace, and support campaign targeting
Our take
FIGS is a medical apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.
FIGS' unique selling proposition lies in its Technical Comfort™, featured across a range of antimicrobial, elastic scrubs and uniforms designed with functional pockets. Inspired by the founders personal connection to the challenges faced by healthcare workers, the brand was created to address the discomfort of traditional uniforms and the long, demanding hours common in the profession.
More recently, FIGS has begun executing a strategic shift focused on long-term brand equity rather than short-term promotional growth. In 2024, the company signaled a move away from heavy discounting, instead increasing investment in brand building, international expansion, and new growth channels such as retail and institutional sales through its TEAMS program. While overall revenue growth has remained modest, international sales have grown rapidly, highlighting Asia as a key opportunity for future expansion. And in an increasingly competitive and promotion-driven market, FIGS' emphasis on premium positioning, disciplined pricing, and global brand development reflects a calculated bet on sustainable growth rather than volume-led gains.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2018
$65m
SERIES B
May 2016
$5m
SERIES A
Total funding: $72m
Company benefits
- Health and Wellbeing: Comprehensive benefits and perks package focused on your well-being including: previum medical, dental, and vision coverage, FIGS-sponsored bi-weekly UberEats meal credits, free access to Breethe, a fitness stipend with ClassPass, and a free Peleton room on-site.
- Finance: Amazing 401(k) progream, with a company match up to the first 6% of your contribution. 100% FIGS-sponsored life insurance, disability insurance, access to an Employee Stock Purchase Plan and financial wellness learning opportunities.
- Family: We care for our extended FIGS family by offering generous parental leave, new-parent care meals, and a transition back to work program following leave.
- Time Away: Generous time off - flexible vacation for salaried team members and up to 3 weeks of vacation for hourly team members. We also offer access to leave programs to care for yourself and your family.
- Staying Connected: Weekly company-wide meetings, exclusive Coffee Connection meetings with the FIGS Co-CEOs, and monthly Fruitful Talks with thought-leaders and industry experts. WE support our team members through affinity groups and a thoughtfully designed Buddy Program, fostering friendship and belonging.
- Culture Committee: The Culture Committee creates incredible monthly Culture Programs spotlighting a specific area of wellness, while also finding ways to give back to the local community through volunteerism.
- Furry Friends: We partner with The Wags Club in West LA to provide weekday doggy day care at a partially subsidized cost. We also partner with MetLife to get discounts on pet insurance.
- Employee Discounts & Rewards: Team members receive 50% off, a $75 gift code on birthdays, and a special anniversary gift each year.
Company HQ
Santa Monica, CA
Leadership
Heather Hasson
(Co-Founder & Executive Chairman)Heather studied at the University of Wisconsin-Madison before co-founding FIGS in 2010. She then spent a year at Saïd Business School, and has been a RxArt Board Member since 2019.
Trina Spear
(Co-Founder & CEO)Trina began her career with 4 years at Citi, before working as an Associate at The Blackstone Group for a year. She then co-founded FIGS with Heather in 2010, and has been serving as CEO since.
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