Distinguished Engineer, ServiceNow

$237.8-416.2k

+ Variable/Incentive compensation; Salary applicable to candidates in the Bay Area only

JavaScript
Java
Expert level
Remote in Canada, US
San Francisco Bay Area
ServiceNow

Cloud-based digital workflows for enterprises

Open for applications

ServiceNow

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Open for applications

$237.8-416.2k

+ Variable/Incentive compensation; Salary applicable to candidates in the Bay Area only

JavaScript
Java
Expert level
Remote in Canada, US
San Francisco Bay Area

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Role

Who you are

  • Strong understanding of front-end and full-stack web development, as well as the ability to navigate through intricate codebases is required for the role
  • The ideal candidate should hold a senior-level position with hands-on experience as a Web architect or Web performance architect or SRE or equivalent
  • They should be able to demonstrate their expertise as a technologist, with in-depth knowledge of front-end systems design, Web performance, and Web runtime tools and frameworks
  • The candidate will be expected to set the golden standard and technical direction for ServiceNow’s web-based user interfaces
  • Strong proficiency in Web performance tools and frameworks, caching technologies, JavaScript, APIs and Java
  • Be an innovator and provide technical thought leadership on how ServiceNow should scale the web platform, optimize its current framework, and incorporate new technologies
  • 15+ years of experience in full-stack web development, client-side and server-side frameworks with emphasis on user experience
  • Strong proficiency in optimizing and tuning web applications for improved performance and scalability
  • Hands-on coding experience with Java and JavaScript
  • Previous experience as a Principal or Distinguished architect at a Fortune 500 company
  • Ability to work in a collaborative manner with strong emphasis on teamwork and good communication skills
  • Bachelor's or Master's degree in computer science or a related field, or equivalent work experience

What the job involves

  • The User Experience Platform Engineering organization at ServiceNow is responsible for full stack development of Conversational Platform powered by NLU and Gen AI, Mobile Apps, Builders (UI and Mobile) and Web platform
  • UX Engineering owns the Core Experience and user interfaces for the entire ServiceNow application suite
  • The organization is responsible for delivering Mobile Apps, UX foundations, UX runtime frameworks, chatbots, conversational interfaces, and low code builders, web components, app-shell, unified navigation, controllers, and all facets of contemporary web page design
  • There is strong emphasis on delivering features that align with modern design principles and delivering interfaces that minimize cognitive complexity
  • The Distinguished Architect is responsible for hands-on technical outcomes and delivering robust web-based user experiences for all ServiceNow customer-facing applications
  • In this role, you will be evaluating and formulating key architectural solutions to support the development of new UI features and performing hands-on troubleshooting to enhance the performance and user-friendliness of existing web flows and pages

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

  • Commuter benefits
  • Annual learning stipends
  • Work from home opportunities
  • Generous family leave
  • Matched donations
  • Flexible PTO
  • 401(k) matching
  • Paid volunteer time

Company values

  • Win as a team
  • Innovate and execute
  • Stay hungry and humble
  • Deliver customer success

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

Salary benchmarks

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Diversity, Equity & Inclusion at ServiceNow

  • Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
  • Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
  • Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.

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