Customer Success Associate, Turquoise Health
+ Company stock options
Healthcare price-transparency platform
Be an early applicant
Healthcare price-transparency platform
101-200 employees
Be an early applicant
+ Company stock options
101-200 employees
Company mission
To reduce the cost and complexity of healthcare by simplifying administration.
Role
Who you are
- Bachelor’s Degree in Business, Healthcare Management, or related field
- At least 3 years of experience in a customer-facing role, preferably within healthcare, SaaS, or consulting
- Strong foundation in customer success principles, technologies, and processes
- Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders
- Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction
- Effective ability to convey ideas and information clearly, concisely, and persuasively to a variety of audiences
- Highly motivated individual with a desire to grow professionally
What the job involves
- The Customer Success Associate (CSA) role is a critical position within the Turquoise Health Customer Success team, designed to prepare team members for advancement to the Customer Success Manager (CSM) role. CSAs are involved in key areas that bridge customer support with strategic account management, and lead projects which ensure that customers receive value while engaging with the Turquoise Health platform and product suite. This role serves as the foundation for developing the competencies required to be successful in the CSM role at Turquoise Health, including strategic account management, revenue forecasting, customer engagement, effective communication, and retention strategy
- To be successful in this role, it is recommended that you have prior experience within (or supporting customers within) managed care, revenue cycle, benefits consulting, or payer/provider pricing strategy. As a baseline we are looking for candidates that have experience supporting healthcare customers in the SaaS space
- Account Planning: Assist Customer Success team in developing and executing strategic account plans that enhance customer engagement and retention. Participate in the formulation of these plans to understand the strategic elements deeply
- Customer Engagement: Gradually assume more direct customer responsibilities, from ownership of meetings and follow-ups to addressing customer queries and training on new features
- Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management. Take ownership of operational tasks to develop a robust understanding of day-to-day customer success operations
- Strategic Support: Participate in key projects critical to the team’s success, and present findings and recommendations to leadership, demonstrating both strategic thinking and effective communication skills
- Customer Advocacy: Act as a liaison between customers and internal teams (Engineering, Product, Sales, Operations) to communicate customer needs and feedback. Engage in problem-solving that enhances product value and customer satisfaction
- Risk Management: Proactively identify and communicate potential customer churn risks and collaborate with the team to devise preventative strategies
- Professional Development: Engage in learning and development opportunities to prepare for the CSM role. This includes shadowing current CSMs, participating in customer meetings, and undergoing formal training programs
Our take
Turquoise Health empowers patients to make informed care decisions through price transparency. By providing a platform for comparing prices across different hospitals, they allow consumers to compare healthcare costs the same way many search for a hotel or flights.
Regardless of new rules and legislation, the healthcare industry has continued to provide limited insight into exact costs of care. This keeps patients from understanding the price of care in advance, often resulting in surprise billing. Turquoise's platform makes it easier for hospitals and payers to comply with price transparency regulations, supporting patients to make the best decisions for their healthcare and their wallets.
The company has raised impressive funding which has already supported expansion of its platform and offerings. The newest injection of capital will go towards the launch of further transparent pricing workflows, bringing added value to its customer base of over 160 healthcare organizations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2024
$30m
SERIES B
May 2022
$20m
SERIES A
Total funding: $55.3m
Company benefits
- Comprehensive Health Coverage (Medical, Dental & Vision)
- Unlimited Paid Time Off
- 401K Matching
- Family Leave (Maternity, Paternity)
- Work From Home
- Stock Option Plan
- Monthly Wellness Benefit
- Annual Learning & Development
- Company-provided Equipment (Laptop, Mouse, Keyboard, Monitor)
Company HQ
Bankers Hill, San Diego, CA
Leadership
Chris Severn
(Co-Founder & CEO)Founder of Arcosta and Improv Bridge. Previously worked as a Project Manager for Triage Consulting Group.
Adam Geitgy
(Co-Founder & CTO)Co-Founder and former CTO for Tucuxi Software and previous Director of Software Engineering at Groupon.
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