Account Manager, BlueConic
Making customer data more accessible for marketing
Open for applications
Making customer data more accessible for marketing
101-200 employees
Open for applications
101-200 employees
Company mission
To ensure that individual data is combined and accessible to ensure that businesses can make good decisions and foster customer relationships.
Role
Who you are
- Experience: At least 2+ years account management and/or CSM experience. Experience with account/success planning, renewal process and forecasting and/or background in software preferred
- Communication: Clear and articulate communication skills with the ability to effectively communicate BlueConic’s operational and strategic impact across the Path to Value
- The ability to ensure value is driven in alignment with key business objectives and demonstrated across the right levels of the customer’s organization
- Sales Acumen: Thorough understanding of an Enterprise organizations structure and contracting processes
- Marketing Savviness: High marketing strategy IQ and the ability to navigate large, complex marketing structures
- A customer obsession with passion around helping companies transform their businesses with a first party data strategy
- Proficiency with and practical knowledge of multiple marketing or data technologies, and the ability to quickly adapt to new martech products
- Problem Solving Skills: Able to clearly identify a problem, propose a solution, and resolve the issue
- Determination: Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- Collaboration: You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with senior leadership and build strong relationships with champions in accounts to ensure adoption and success with BlueConic
- Interpersonal skills and strive to maintain relationships with your customers and colleagues. You have a strong presence in meetings, on calls, etc
- Adaptability: Resilience to thrive amidst the frequent changes of a rapidly growing company
What the job involves
- In this role you will support BlueConic Experiences, powered by Jebbit. Experiences by Jebbit enables marketers to create quick-start, high impact digital experiences to collect the exclusively-consented first-party data they need while delivering value that consumers want, building trusted, authentic relationships between customers and brands
- As an Account Manager, you will quarterback and own the creation of value for your customers across the Customer Lifecycle
- To do so, you’ll be expected to take a consultative and strategic approach, with key stakeholders across your customer base
- You’ll work directly with your customers to develop unique solutions that leverage the power of the BlueConic Experiences platform to deliver tangible business results
- Employing a differentiated approach characterized by Expertise, Partnership, and Empathy, you will work with key customer decision makers to develop a shared success plan and strategy, to drive clear value across the Lifecycle, to run effective monthly calls and QBRs, and to ultimately drive timely renewal
- You will be responsible for your own cohort of customer relationships and are accountable for Quarterly and Annual Renewal goals
- Maintain a customer-first attitude focused on driving sustainable long term value and retention through the lifecycle
- Collaborate with the customer to understand and refine their Experiences strategy by introducing new use cases that help to uncover partnership growth opportunities (CSQOs)
- Hold effective monthly calls and QBRs throughout the customer’s lifetime with BlueConic Experiences
- Manage and own the renewal process to drive timely and high rate renewals
- Build short and long term success plans that help guide and educate the customer on how to mature using the BlueConic Experiences platform. These plans will further highlight new use cases that help drive overall partnership growth (CSQO's).
- Support customers with any mid-cycle contractual negotiations and billing queries they may have
- Establish, own and nurture key stakeholder and executive relationships across the customer organization
- Manage internal communications to enable high quality value creation (support, onboarding, professional services, sales, product, marketing)
Our take
BlueConic offers a customer data platform (CDP) that provides marketers with a single source of customer data truth, which can be used to create valuable engagements. The company is seen as a leader in the CDP market.
With brands and publishers set to move away from third-party data, data clean rooms are becoming a popular choice. BlueConic has been able to set itself apart from competitors by announcing its intention to become the first CDP to offer a comprehensive data clean room solution, enabling its customers to facilitate second-party data sharing in a privacy-safe environment.
BlueConic’s solution is used by more than 300 consumer and B2B brands, including Hearst Newspapers, Heineken, ING, T-Mobile, and America’s Test Kitchen. BlueConic has seen impressive progress and revenue growth, buying them even more backing from giants like Vista. The hard work has paid off for BlueConic seeing as the company has now shares rank with Organisations like Microsoft and Adobe as leaders in the CDP space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2020
$13m
SERIES B
Jul 2016
$6.3m
SERIES A
Total funding: $29.4m
Company benefits
- Flexible work hours along with hybrid, remote, and in office options
- 401(k) savings plan and retirement packages which include a generous employer match
- 28 days of vacation per year + sick time and paid holidays
- Growth & Learning
- Technology gear & home office stipends
Company values
- Collaboration - Team success over individual achievement, always. Seek different perspectives. Be kind and respectful
- Accountability - Make an impact and own your s**t. Bring solutions, not problems. Know yourself and find balance
- Passion - We like people who have fire about everything they do. Light us all aflame; we burn brighter together
- Humility - Check your ego, don’t be a know-it-all, graciously receive and thoughtfully give feedback, and earn your success
- Grit - Nothing worth doing is easy; bring your persistence and relentless pursuit for work of the highest quality
- Curiosity - Come with questions and keep asking them, of yourself and others
Company HQ
Leather District, Boston, MA
Articles
Leadership
Bart Heilbron
(Co-Founder)After graduating from Radboud University with a degree in Communication Science, Bart founded GX Software, a marketing technology service that created solutions for online companies.
Martijn van Berkum
(Co-Founder & Strategic Advisor)Previously founded GX Software, where they served as CTO for 15 years.
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