Customer Success Engineer, Moveworks
$80-183k
+ Equity
More information about location
Enterprise-built conversational AI platform
Be an early applicant
Enterprise-built conversational AI platform
501-1000 employees
Be an early applicant
$80-183k
+ Equity
More information about location
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant
- You have hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API
- You have a good understanding of data modeling and data pipelines
- Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
- You are proficient in writing scripts or automations in iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services
- You are confident in your communication and interpersonal skills
- You have a great track record of driving successful technical adoption with medium to large-sized projects
- You have hands-on experience in administering and deploying enterprise solutions
- You have working knowledge of IT infrastructure and integrating large SaaS platforms
- Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g. Okta, Active Directory) is a plus
- You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
- You have familiarity with Linux and Windows environments and using the command line
- You possess a bachelor’s degree or higher in Computer Science or a related field
What the job involves
- The Customer Success Engineer (CSE) provides deep subject matter expertise on Moveworks technical and product solutions and best practices in order to drive value for Moveworks customers
- As a CSE at Moveworks, you will be joining our Professional Services organization to work alongside a Customer Success Manager from our Customer Success organization to understand product requirements, and then you will drive all technical aspects around post-sales engagement with the end goal of delivering the Moveworks AI platform to customers
- You will play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes
- Each of our team members is extremely hands-on, push boundaries, and deliver high quality results
- You'll be the technical customer advocate internally and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers
- This role is dynamic and highly cross-functional
- You will work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.)
- You will integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner
- You will provide consulting for customers to advise them on how to best achieve their use cases by leveraging the Moveworks Platform
- You will work closely with engineering and product teams on new product rollouts to ensure scheduled targets are met during implementation, and onboarding
- You will be our customer advocate in influencing product roadmap, product improvements, and product feedback
- You will serve as a point of escalation for complex technical support issues
- You will be expected to track your time on a weekly basis
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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