Technical Account Manager, MongoDB
$109-215k
Junior and Mid level
Remote in US
New York
More information about location
Developer data platform
Open for applications
Developer data platform
1001+ employees
B2BEnterpriseBig dataCloud Computing
Open for applications
$109-215k
Junior and Mid level
Remote in US
New York
More information about location
1001+ employees
B2BEnterpriseBig dataCloud Computing
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- We are looking for curious, and multi-faceted teammates who are driven to serve our customers
- The right candidate will be excited by the opportunity to create impact and lead as we grow specialized account management capacity and services for our FSI customers
- While past work with our product is not a prerequisite, this role requires considerable experience designing, scaling, and managing production database deployments in FSI. We also want to see a track-record of:
- Success creating measurable business impact; Successful candidates have built experience in effective collaboration, customer understanding and technical product leadership
- Ability to cultivate strong team partnerships, understanding when and how to seek internal and external stakeholder perspective, as well as secure commitments and lead collaborative efforts
- Exceptional leadership with calm and authoritative technical presence in escalated issues where lost revenue, regulatory risks, and other concerns may be at play
- Strong relationship management and account leadership skill with experience strengthening and growing relationships with FSI customers over time
- Experience serving as a technical expert for large scale systems able to quickly:
- Form key organizational understanding and find relevant experts
- Calibrate communication style across internal and external stakeholders including the executive level
- Lead deep engineering discussions, efficiently communicating complex customer workloads, use cases, and resiliency criteria, related to performance, availability, and scalability
- Bring extensive experience with large scale application architectures including containerization, orchestration and management tools for distributed systems and best practices and tooling for CI/CD at scale
- Measurable value created through energizing customers about technical solutions and evangelizing business value to be found with database products and features in FSI
- Ability to think on your feet, remain calm under pressure, work independently as well as cross-functionally to ensure and prioritize successful customer outcomes
- Familiarity with modern service architectures and cloud services stacks as well as classical development patterns of large-scale enterprise FSI customers
- Examples of strategic technical problem solving, developing, documenting, and implementing techniques, tools and procedures to optimize customer success in the near and long-term
What the job involves
- MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers
- . Working on some of the most complex, large-scale application ecosystems on the MongoDB platform by customers in the financial services industry (FSI), this role combines:
- Deep product knowledge and expertise across multiple domains including FSI customer specific technologies, regulations, and policies to effectively address customer needs
- Polished technical communications
- Strong account leadership, with the ability to engage effectively at all levels of the customer
- Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience
- A high degree of ownership and willingness to go above and beyond for our customers
- At MongoDB, TAM’s are responsible for the cultivation of customer confidence and delivery of positive, account-wide technical outcomes
- This role specializes in understanding the unique use-cases, goals, and stringent requirements of our FSI customers
- Through systematic engagement phases including deep-dice discovery and roadmap development, TAMs define shared objectives with customers while showcasing the capabilities of the MongoDB product portfolio
- In this process, they effectively navigate complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB
- To maximize impact, TAMs are able to shift gears between enabling, coaching, and marshaling resources and get the right things done at the right time
- They also act as the eyes and ears of the product team while working with marquee customers - listening for new requirements and leveraging opportunities for future development
- Overall, TAMs work closely with many teams to ensure MongoDB is staying one step ahead of customer needs
- This role will help grow our focused service offerings for MongoDB FSI customers
- MongoDB is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with
- As a TAM for FSI customers, you will be a primary resource for technical leaders and key decision makers at some of our biggest accounts
- You will foster strong relationships externally and internally and advise these customers on how they can build and scale solutions with MongoDB
- You will serve as an expert resource on MongoDB Instances at any scale. You will identify opportunities to educate our customers on relevant, sometimes crucial topics, both through your own deep-dives and by bringing in relevant MongoDB teammates as subject matter experts
- As you collaborate with customers, you will provide compelling answers to questions related to architecture, performance, recovery, security, and other core system design components
- At MongoDB, we also put a strong focus on enabling peer success by documenting and sharing knowledge
- As a TAM, you will spend time with a variety of internal teammates as well as external stakeholders, sharing insight around our growing professional services offerings and MongoDB product lines
- Working with FSI customers, you may be exposed to material non-public information through the course of your work
- For this reason, and due to the nature of the highly regulated industry in which our customers operate, you may be subject to enhanced background checks and additional constraints around the trading of securities
- The successful candidate will understand this and have willingness to participate in enhanced background checks and agreements with customers which may include, but are not limited to, customer review of any proposed trades on behalf of the TAM, before they are executed
- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem
- You will complete New Hire Training; You will begin integrating with FSI specific stakeholders and processes for account management
- In 6 months, you will be comfortable working frontline with our customers, taking ownership of some relationships; You will also complete the MongoDB Certified DBA Associate exam
- Within 6-12 months you’ll be directly and independently engaged in technical account management, ensuring FSI customers are successful and happy with MongoDB and viewing our developer data platform as the de facto standard for new projects
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company values
- Think Big, Go Far
- Build Together
- Embrace the Power of Differences
- Be Intellectually Honest
- Own What You Do
- Make it Matter
Company HQ
Theater District, New York, NY
Articles
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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