Director of Social & Community, Affirm
CA$191-271k
POS installment loans
Posted today
POS installment loans
1001+ employees
Posted today
CA$191-271k
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 15+ years in communications or brand roles, and 10+ years leading social and community strategy at digital-first companies or bringing social-first strategies to life in high-growth environments
- Deep expertise in platform best practices (Instagram, TikTok, YouTube, Reddit, X, LinkedIn, etc.) and social listening/analytics tools
- A track record of creating culturally relevant content and campaigns that grow engaged, loyal communities
- An instinct for storytelling — with a strong creative point of view that cuts through noise and sparks participation
- Ability to combine strategic vision with hands-on execution in fast-moving environments
- A collaborative, influential partner that people love working with
- A data-driven approach with a passion for testing, learning, and improving
What the job involves
- We’re looking for a highly talented, results-oriented Director, Social & Community to join our Brand & Communications team
- Reporting directly to the VP, Communications, this role will lead Affirm’s social presence into its next chapter — shaping how we show up in culture, building engaged communities, and making our story resonate with the audiences that matter most
- This is a big and important role
- Own the strategy. Develop and execute Affirm’s social media strategy — from audience insight to platform mix, content approach, and measurement — ensuring every initiative drives cultural relevance and business impact
- Build the engine. Stand up a proactive content program that amplifies Affirm’s narratives, spotlights earned media, and engages our community with humanity and creativity
- Make lasting connections. Foster dialogue, respond in real time, and ensure our voice stays timely, direct, and culturally relevant
- Push creative boundaries. Identify trends, test emerging formats, and champion new ways to show up across platforms
- Integrate across teams. Partner closely with Communications, Brand, and Partner Marketing to bring social-first thinking into every campaign and moment
- Continuously optimize. Use insights to refine content, grow reach and engagement, and deepen meaningful connections with our audience
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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