Everboarding Programs Manager, OpenTable
CA$90-100k
This role is eligible to be considered for an annual bonus and equity grant
More information about location
Online restaurant reservation service
Job no longer available
Online restaurant reservation service
1001+ employees
Job no longer available
CA$90-100k
This role is eligible to be considered for an annual bonus and equity grant
More information about location
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 3-5+ years in a Program Management or Enablement Role
- 2+ years Sales or Sales Enablement experience
- Bachelor’s degree in HR, Learning & Development, or a related field
- Proven experience in SaaS companies
- Proven track record of building and managing high-impact enablement programs
- Excellence in facilitating workshops, delivering presentations
- Understanding of adult learning theory, learning design, and best-in-class learning and development strategies
- Strong track record in implementing training measurement processes
- In-depth knowledge of sales processes, buyer’s journey and sales systems
- Detail oriented and analytical nature, capable of understanding and implementing various data inputs to guide decision making
- Intermediate knowledge of industry-standard solutions and best practices in the sales enablement space
- Strategic thinking and business acumen
- Effective communication and documentation abilities
What the job involves
- OpenTable is seeking a dynamic Everboarding Programs Manager to join our RSS Enablement team
- The Program Manager will be responsible for driving the development, delivery, and execution of role-specific GTM and Upskilling programs and strategies post employee onboarding, to ensure our sales and service teams are equipped with the knowledge, tools, and resources necessary to achieve and exceed their targets
- This role is instrumental in optimizing the performance of our sales and service organization and contributing to the company's continued growth
- This resource aligns cross functionally with business stakeholders to understand their learning needs and then delivers on these objectives through partnership with the Instructional Design team as well as Subject Matter Experts
- The Program Manager is responsible for rolling out and driving high adoption of their respective enablement programs within the field
- Their strong background in learning and training allows them to influence decisions and identify continuous improvement of opportunities through analytics and measurement, enlisting continuous innovation
- Design, implement and manage the full lifecycle of designated programs and learning paths that enable the Restaurant Sales & Services team to achieve its potential post new hire onboarding, including training on product releases, strategic initiatives, tools and systems, and ongoing professional development (Everboarding)
- Collaborate with field leadership to identify knowledge and skills gaps across their teams, and build strategies to close those gaps
- Organize and deliver live training sessions and effectively manage virtual or in-person learning environments to enhance the internal knowledge base of the RSS team, ensuring they are well-versed in product details, sales strategies, and soft skills
- Establish metrics/assessments to measure performance of all curricula and learning programs; Implement processes to collect information on post-program behavior adoption of learners to ensure learning retention and results; Evaluate data and summarize effectiveness; recommend training or process modifications
- Manage respective project plans and timelines; coordinate training events when needed; create and distribute communication for respective learning solutions
- Collaborate with Product Marketing Management and Marketing teams to deliver quality and up-to-date training programs and materials about OpenTable’s products and services
- Partner with Revenue Operations to develop content for and train on technologies that drive productivity for RSS teams
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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