Customer Success Manager, Gravitee.io
$80.8-95k
+ Bonus variable and stock options
API management platform
Be an early applicant
API management platform
101-200 employees
Be an early applicant
$80.8-95k
+ Bonus variable and stock options
101-200 employees
Company mission
To unify sync and async, easily and securely.
Role
Who you are
- 5+ years of demonstrated experience handling customers of all sizes in Customer Success, Technical Support and/or Professional Services functions in a fast-paced Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions
- Prior experience administering/interacting with an API management platform(s)
- Prior experience or knowledge of databases such as MySQL, MongoDB, etc
- Ability to travel when required to meet with your accounts
What the job involves
- Gravitee.io is taking APIs to the next level — we are the premier, open source API platform and we want everyone to know how amazing our software is
- To make this happen, we are looking for someone passionate, curious and ambitious
- This is where you come in. We are currently recruiting for a Customer Success Manager (CSM) to join our team
- As a CSM at Gravitee, you’ll be the technical champion for our customers, ensuring they maximize the value of our solutions
- Your technical expertise and customer-facing skills will help you build strong relationships, understand customer challenges, and drive adoption, renewals, and upsells
- You’ll be the go-to contact for technical, product, and support inquiries, working closely with customers to ensure their success
- This role offers an exciting opportunity to proactively support enterprises in accelerating their digital transformation initiatives
- Your daily to-do list will feature some or all of the following, but is not limited to:
- Ensure regular communication with customers and emerge as their trusted technical advisor and partner
- Establish business value for customers and help them achieve targets and ROI from use of the Gravitee platform
- Help existing customer to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
- Understand, advocate, and document customer’s use case, architecture and roadmap
- Effectively manage the tracking and resolution of customer escalations on behalf of product and services
- Champion and advocate for the customer within Gravitee
- Actively addressing customers’ product features and future roadmap needs with Engineering and Product Management
- Responsible for customer renewal and expansion
- Explore new use cases and expand Gravitee platform usage
- Support cross functionally with demonstrations, content creation and marketing activities
Our take
APIs are key to digital transformation, enabling faster connections and greater agility for businesses. However, managing hundreds of APIs at once can be a major challenge for large organizations. Gravitee.io is one of the companies addressing this need, entering a market expected to exceed $200B in the coming years.
Gravitee.io is tapping into a rapidly growing space, following the success of companies like Mulesoft, which was acquired by Salesforce, and Plaid, valued at $13B. With nearly 75% of large US organizations looking to expand their use of APIs, the demand for effective API management is clear.
With strong funding and the market's growth, Gravitee.io is well-positioned to make an impact. As more businesses rely on APIs, the company is gearing up to help organizations streamline and manage their complex tech ecosystems.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Pension/401k: Pension and 401k program options for all locations
- Home Office Allowance: Get ready for your new role with a home office allowance ($/£/€350 allowance)
- World-class benefits: Excellent benefit coverage to keep your body and mind healthy
- Time Off: 25 days holiday/vacation in addition to in-country national holidays as well
- Mental Health Days: 3 mental health days per year with an allowance towards mood-boosting activities of your choice ($/£/€50 allowance
- Hybrid Remote/office options: Enjoy remote work with a hybrid culture, with options to go in to an office in one of our hubs (Denver-Lille-London)
- Professional Development: Learn and grow with our professional development allowance to be used to benefit your career
- Meet Ups: Quarterly regional team meetups help us work together as a team while retaining our remote-first work policy
- Annual Company Retreats: Come together as a team at one of our exciting annual retreats hosted in exciting locations!
- Be Heard: Quarterly meeting with the CEO for every employee so your feedback is heard
Company HQ
Highland, Denver, CO
Leadership
Rory Blundell
(Co-Founder & CEO)Previously Founded Velink where they served as the CEO for 2 years. They also worked as the Head of Field Technical Operations at SnapLogic and as a Business Development Manager at Lloyds Banking Group.
David Brassely
(Co-Founder & CTO)Previously a Technical Java/OpenESB Expert at Leroy Merlin as well as an OpenESB Technical Expert at KIABI. They also worked as an Application Architect at HUMANIS.
Nicolas Géraud
(Co-Founder & CCO)Previously worked in DevOps at KIABI and as a Developer at Leroy Merlin.
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