Data Analyst, Instacart

Platform Excellence Ops Analytics

CA$81-90k

+ Eligible for a new hire equity grant as well as annual refresh grants

SQL
Tableau
Excel
Google Sheets
Snowflake
JIRA
Junior and Mid level
Remote in Canada

More information about location

Instacart

Online grocery marketplace & grocery tech platform

Be an early applicant

Instacart

Online grocery marketplace & grocery tech platform

1001+ employees

B2CB2BArtificial IntelligenceEnterpriseMarketplaceFoodAnalyticsComputer VisionSaaSMobileAdvertisingDelivery

Be an early applicant

CA$81-90k

+ Eligible for a new hire equity grant as well as annual refresh grants

SQL
Tableau
Excel
Google Sheets
Snowflake
JIRA
Junior and Mid level
Remote in Canada

More information about location

1001+ employees

B2CB2BArtificial IntelligenceEnterpriseMarketplaceFoodAnalyticsComputer VisionSaaSMobileAdvertisingDelivery

Company mission

To create a world where everyone has access to the food they love and have more time to enjoy it together.

Role

Who you are

  • +1 years of experience in a data analytics-related role (e.g., business intelligence, corporate strategy, consulting, data science, etc.)
  • Experience in analyzing and visualizing large datasets
  • Advanced proficiency in SQL and Excel/Google Sheets for data analysis
  • Ability to aggregate and synthesize large amounts of data and leverage a deep understanding of micro and macro fulfillment metrics and systems to drive insights
  • Strong problem-solving skills with great attention to detail; able to quickly detect anomalies in performance metrics and trends, form hypotheses for investigation, and draw conclusions through nuanced analysis
  • Proficient in PowerPoint/Google Slides for effective communication
  • The ideal candidate will have a knack for identifying unusual patterns, a keen eye for detail, and a passion for investigating problems to determine root causes
  • Ability to work independently with a strong sense of ownership
  • Comfortable proposing new ideas to challenge existing processes and provide actionable recommendations

Desirable

  • Experience working with consumer marketplace/logistic business
  • Familiarity with: Snowflake or similar data warehouses, Github, and Jira
  • Familiarity with Visualization Tools: Mode, Tableau, or similar
  • Experience working directly with product/engineering teams on scalable process solutions

What the job involves

  • In this role, you will be responsible for understanding and improving Fulfillment Quality, as well as transforming insights into impactful actions to drive positive outcomes
  • Within the PEO Analytics team, you will play a pivotal role in leveraging operational performance data to diagnose fulfillment quality gaps and provide data-driven recommendations to address these gaps and improve our products and processes
  • By spearheading the detection and resolution of quality issues, you'll not only tackle immediate escalations but also establish proactive monitoring systems that enhance our long-term operational excellence
  • Your work will also involve supporting cross-functional insight needs to facilitate improvements across multiple areas
  • The Platform Excellence Operations (PEO) team is dedicated to improving the quality of Instacart’s online grocery experience for our customers, shoppers, retailers, and the overall marketplace
  • The analytics team focuses on identifying, understanding, and eliminating defects in the online grocery experience by analyzing and interpreting operational data
  • The team ensures that stakeholders have a consistent understanding of why business performance is changing and advocates for improving poor experiences that may be overlooked
  • You’ll be part of a dynamic cross-functional team that collaborates closely with stakeholders to provide critical data insights to enhance our operations and overall customer experience
  • As part of the Marketplace & Retailer Pillar within PEO Analytics, you will be working on problems related Fulfillment Quality ranging from cancellation, reschedule, timeliness, etc
  • Will will play an essential role in maintaining Instacart’s reputation for reliability and operation excellence by managing the complexities of retailer-level fulfillment quality, from metrics analysis to strategy development
  • Our team's success is built on transparency, communication, and the relentless pursuit of solutions that Grow the Pie for all stakeholders involved
  • Proactively monitor and resolve retailer performance issues across broad dimensions
  • Build dashboards and processes to simplify the problem diagnosis process
  • Develop monitoring and support for new retailer launches
  • Monitor performance fluctuations and outliers in key performance metrics within the Retailer Quality workstream to understand root causes and recommend corrective actions
  • Analyze large datasets related to Retailer Fulfillment Quality to derive business insights
  • Support analytics requests, retailer data ad-hoc analyses, retailer launch impact assessments, and retailer escalations
  • Provide support in sizing initiatives for product and analytical roadmaps
  • Independently create and execute analytical plans to identify, understand, and reduce Retailer Fulfillment Quality issues with high accuracy and consistency
  • Create and present insights decks to a cross-functional audience of business and technical stakeholders on a regular basis
  • Approach problems with a solutions-oriented mindset and clear logical narratives backed by data that result in actionable recommendations

Our take

Instacart is an online grocery marketplace that operates a pick-up and delivery system in the US and Canada. Unlike standard grocery shopping, Instacart sends a “personal shopper” to your local store to buy your products, who then delivers them straight to your door on the same day via their own car. The company also supplies the Instacart Platform, with services for stores encompassing eCommerce, fulfilment, in-store, ads, and insights.

The increased modernization of society has meant more than ever that consumers are looking to buy their groceries online, making space for apps like Instacart to become daily life staples for years to come. Although the company must compete with other grocery store delivery services, such as Walmart’s own, it has expanded to cover large percentages of US and Canadian households, and is now aligned with over 900 retail banners across more than 75,000 locations.

Instacart's software offerings signify the company's focus on tech, designed to move it away from its dependence on the gig economy. To this end, the company has acquired FoodStorm, an order management system that powers end-to-end order-ahead and catering, integrating its technology into its enterprise suite. Despite an IPO in September 2023, market downturns have necessitated a 7% workforce cut in 2024, focused on middle management and creating a flatter organisational structure. With a new streamlined workforce, here's to hoping Instacart can maintain its momentum.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

7% employee growth in 12 months

Company

Funding (last 2 of 14 rounds)

Nov 2021

$232m

LATE VC

Mar 2021

$265m

LATE VC

Total funding: $2.9bn

Company benefits

  • Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
  • Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
  • Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
  • Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
  • Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
  • Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
  • Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
  • Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
  • Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.

Company values

  • Go far together
  • Roll up your sleeves
  • Grow the pie
  • Put it all on the table
  • Serve generously

Company HQ

The East Cut, San Francisco, CA

Leadership

Apoorva Mehta

(Co-Founder & Chairman)

Studied Electrical Engineering at University of Waterloo. Worked in Fulfillment Optimisation SDE at Amazon.com before going on to co-found Instacart.

Brandon Leonardo

(Co-Founder)

Interned at Cisco Systems as an IT Engineer. Later became a Senior Web Developer at Webs and then a Venture Hacker at Angel List.

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