Customer Success Manager, Preservica
Digital preservation software
Posted today
Digital preservation software
101-200 employees
Posted today
101-200 employees
Company mission
Changing the way thousands of organizations around the world protect and reuse long-term digital information.
Role
Who you are
- 5+ years within Customer Success, Account Management or Customer Engagement
- Proactive self-starter with the skill to continually seek opportunities to improve the Customer Experience
- Track record of working in a customer facing role and driving initiatives to maximise the customers ROI
- Commercially minded with an aptitude for data analysis, finding trends, risks, and opportunities within our customer interactions. Ability to communicate complex data to customers in a clear and concise way
What the job involves
- Working closely with a portfolio of key customers your role here is to be their Preservica "Champion". Maintaining regular contact to ensure that they are driving the best experience from their use of Preservica's Active Digital Preservation solutions. Aimed at driving customer retention and maximizing upsell and cross selling opportunities
- Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes
- Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships
- Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers
- Proactively seek opportunities to improve the Customer Experience
- Be a subject matter expert in Preservica’s products and services guiding customers to best practice and maximizing their ROI
- Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue
- Translate data into strategic information that communicates trends and opportunities both internally and externally
- Lead customer strategic business reviews both in person and remotely
Our take
Companies wanting to preserve their digital files and records are often forced to invest in software that sits outside of their tech ecosystem. Preservica offers an easy, automated solution that integrates into its existing stack and ensures the preservation of important documents and files well into the future.
Preservica’s patent-pending Active Digital Preservation software automatically preserves files in future-friendly formats, meaning that companies can quickly find them at a later date for the purposes of compliance, brand value, knowledge reuse and FOI. Ultimately, Preservica is making file storage easy to navigate and provides peace of mind for companies working across diverse and easily confused tech systems.
With solutions tailored for business, academia, manufacturing, construction and government energy sectors, Preservica has amassed an impressive client base of over 4,000 organizations and preserved more than 500 million digital collections. It’ll be interesting to see how its simple and convenient solution develops, as file protection, transparency, and security become an increasing concern.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive benefits package
- Flexible, remote-first working culture
- Excellent career development prospects in a rapidly expanding market
- Access to industry-leading learning and development resources
Company HQ
Downtown, Boston, MA
Articles
Leadership
Jon Tilbury
(Co-Founder & Chief Innovation Officer)Initially served as Preservica's CEO before moving into the role of CTO and then CIO. Previously, Jon spent 28 years at Tessella as a Director.
Mike Quinn
(CEO)Mike joined Preservica in 2013 as a Commercial Director, moving into the role of CEO in 2016. Previously, they were an Interim Executive Director at Miqu Limited and a Managing Director at Trace One UK.
Stuart Reed
(CPO)Prior to joining Preservica in 2022, Stuart was a Managing Director of Cyber Risk at Kroll, a Director of Product Management & Marketing at Orange Cyberdefense and a VP at Nominet.
Phil Beckman
(CTO)Phil is also the Founder, President & CTO of Sapphire Point Technical Consulting. Previously, they were the VP of R&D/Technology at SilkRoad, a Director of Atlassian practice at Herzum and a Senior Director of Development at CORPTAX.
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