Program Manager, Zoox
Fleet Support Specialists
$113-154k
+ Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights
Travel Requirement: ~35%
Office located in Foster City, CA
Autonomous vehicle technology
Be an early applicant
Autonomous vehicle technology
1001+ employees
Be an early applicant
$113-154k
+ Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights
Travel Requirement: ~35%
Office located in Foster City, CA
1001+ employees
Company mission
To reimagine transportation from the ground up.
Role
Who you are
- BS or MS degree in engineering, operations management, or equivalent experience
- 8+ years of experience in program management, operations, or maintenance planning in a fleet, automotive, aerospace, or similar service environment
- Experience driving accountability and adoption across teams and sites without direct authority
- Proven track record of designing, implementing, and sustaining process change across multiple teams or sites
- Hands-on experience with SAP or a similar ERP or maintenance management system, including supporting a rollout through UAT and go-live
- Proficient in tools required to manage complex programs (i.e. Jira, Confluence, Slack, Gantt charts, Looker, etc.)
- Clear, concise communicator who can align technicians, engineers, and leaders around priorities and decisions
Desirable
- Experience working in a center of excellence, PMO, or operational excellence function
- SAP FSM or other field service management experience
- Program management or Lean Six Sigma certification
- Experience with autonomous vehicles, robotics, or vehicle manufacturing
What the job involves
- Zoox's BaseOps Fleet Support team keeps our autonomous fleet healthy, ready, and on the road
- We are seeking a Program Manager to join the BaseOps Fleet Support Specialist Team and drive the changes, improvements, and processes behind fleet uptime
- Working closely with Fleet Support leadership and the teams that carry out the work each day, you will turn our standards for fleet readiness, scheduling, and repair support into consistent practice at every Zoox site
- You will own process change from design through implementation and adherence, and close the communication gaps between BaseOps, Logistics, Manufacturing, Engineering, and Fleet Operations
- You will also be the BaseOps lead for the systems our shops run on, including SAP, SAP Field Service Management (FSM), and Jira, making sure our processes are built into those systems and that every site uses them consistently
- Drive improvement priorities: Partner with Fleet Support leadership to set improvement priorities for the CoE, and work with Fleet Support Specialists, technicians, and site leads to deliver them across sites
- Own process change and implementation: Design, pilot, and roll out new and improved processes, with clear SOPs, training, and change management so changes stick at every site
- Drive adherence: Define standards and audits for scheduling, work order quality, parts, documentation, and system data, track compliance by site, and close gaps with site leads
- Ensure fleet readiness: Make sure daily robot health reviews, down-vehicle tracking, and return-to-service follow-ups happen consistently and lead to action
- Govern scheduling: Make sure repairs, reworks, planned maintenance, calibrations, and inspections are scheduled and dispatched only when parts, tools, documentation, approvals, and vehicle time are in place
- Lead systems readiness: Represent BaseOps on SAP and FSM from requirements and UAT through cutover, training, and adoption, and make sure our processes are reflected in the systems
- Close communication gaps: Set the cadence, channels, and escalation paths (Slack, Jira, recurring check-ins) that keep Logistics, Manufacturing, Engineering, Fleet Operations, and sites aligned on vehicle updates, configuration, and documentation
- Measure and report: Maintain dashboards for uptime, MTBF, MTTR, days down, labor time adherence, and process compliance, and report status, risks, and results to leadership
Our take
Zoox, a self-driving vehicle company, was founded to make personal transportation safer and more enjoyable for all. It has aimed to achieve this goal by creating a new mode of driverless transportation, thus eradicating the safety and logistical issues that come with human drivers.
It revealed its custom vehicle design in December 2020, showcasing something different from just a car without a driver. Uniquely, all four wheels are independent of one another, and the vehicles have no front or back, making them more agile than a standard car. Zoox claims that it is different from other industry players because it has created an entire driverless ecosystem, including the vehicle itself, allowing it to have more control.
The company is fast becoming a major player in an industry that is predicted to be worth $2 trillion by 2030. Electric motors are highly desirable, particularly in an urban environment, as governments look for ways to reduce emissions and improve air quality. Zoox is aiming to play a vital role in this evolution towards more sustainable urban mobility. Amazon acquired the company in 2020 and, despite a general downturn in the sector through 2022, opened its first Zoox factory for robotaxis in 2025 and is testing the autonomous vehicles in multiple cities in the US.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2019
$200m
CONVERTIBLE
Jul 2018
$500m
SERIES B
Total funding: $1.2bn
Company benefits
- Paid parental leave
- Affinity groups and sports clubs
- Work from home opportunities
- Health insurance
- Our crew’s health and happiness is our first priority. We offer comprehensive health and mental health support, a wellbeing program, and unlimited and flexible paid time away
- We invest in our crew—and their families—for the long term. That includes generous family planning support, caregiver support, and strong cash compensation with great equity upside
- We look after our crew when they’re in the office too. Our famous food program is a great example, featuring a daily changing menu of local and sustainable dishes
- There’s a busy calendar of social events at Zoox, with more sports teams than you can count. And, of course, playing with robots is an important part of the job description
Company HQ
Vintage Park, Foster City, CA
Leadership
Aicha Evans
(CEO)Having studied at the George Washington University, Aicha started her career with 2 years in Engineering at Skyworks before joining Intel, where she spent over 11 years. She left her role as Corporate Strategy Officer in February 2019 to join Zoox as CEO.
Jesse Levinson
(CTO)Prior to co-founding Zoox, completed a Computer Science PhD at Stanford University. Also created Pro HDR, a million+ selling mobile photography app.
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