Technical Support Specialist, Degreed
German Speaking
€40-43k
1+ day a week in office (Leiden, NL)
Upskilling platform for businesses
Job no longer available
Upskilling platform for businesses
501-1000 employees
Job no longer available
€40-43k
1+ day a week in office (Leiden, NL)
501-1000 employees
Company mission
To help users to achieve their own personal educational missions.
Role
Who you are
- 2+ years of experience in a SaaS product environment
- 3+ years in technical customer support or help desk roles
- Experience with APIs, integrations, or webhooks
- Language Proficiency: Professional fluency in English and German, including native/fluent skills in speaking, listening, reading, and writing
- Adaptability: Ability to quickly learn and support new software applications; works well in dynamic environments, adapting to changing priorities and client needs effectively
- Clear Communication: Strong written and verbal communication skills; adept at simplifying technical concepts for non-technical users
- Conflict Resolution: Ability to defuse frustration and inspire confidence while guiding clients through resolutions
- Analytical Problem-Solving: Excellent at analysing issues and delivering quick, effective solutions
- Collaboration & Independence: Capable of working independently, as part of a team, and cross-functionally to enhance client support and product improvement
- Client-Centric Mindset: Prioritize the client's needs while balancing organizational goals
- Empathy & Patience: Demonstrate patience and empathy while delivering exceptional client experiences, ensuring users feel understood, supported and valued
- Time Management: Skilled at prioritizing and managing multiple cases to ensure timely and high-quality resolutions
- Attention to Detail: Ensures accuracy in troubleshooting, documentation, and communication to minimize errors and misunderstandings
What the job involves
- We're seeking a Technical Support Specialist, German Speaking, to join our dynamic Client Experience (CX) team at Degreed in the Netherlands
- In this role, you’ll engage directly with clients to ensure swift and effective resolution of technical issues, playing a crucial role in shaping client satisfaction and retention
- As a Technical Support Specialist, you’ll be a problem-solver and trusted advisor, making a tangible impact on our clients’ success and the overall Degreed experience
- You’ll report to the Manager, International Technical Support and work in a hybrid capacity from the Netherlands, with the expectation to join our office in Leiden at least once a week
- We’re looking for someone who takes ownership of creating smooth client journeys, consistently focuses on solutions and accountability, and approaches every day with professionalism, positivity, and a drive to elevate the client experience
- Participation in scheduled weekend rotations is required to ensure we maintain consistent client support
- Deliver Client Support: Provide prompt, high-quality technical support to Degreed clients by phone, email and chat, owning tickets from first response through to resolution
- Document & Share Solutions: Accurately record issues and resolutions; contribute to our Knowledge Centre with clear, helpful articles
- Diagnose & Resolve Problems: Analyze issues, research solutions, and resolve technical challenges tailored to each client’s needs
- Escalate When Needed: Recognize when cases need escalation and route efficiently to appropriate team members
- Stay Current: Keep up with product updates and team processes to support clients with the latest knowledge
- Champion Client Experience: Listen actively, show empathy, and turn client challenges into positive experiences
- Collaborate & Improve: Work cross-functionally and participate in team initiatives to drive continuous improvement
- Support Onboarding: Help onboard and train new team members, sharing best practices and fostering team growth
- Manage Priorities: Monitor ticket queues, prioritize urgent issues, and manage your time effectively
- Proactive Support: Identify potential client challenges early and offer solutions before issues escalate
- For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack
Our take
Platforms to help employers upskill their people have become more in-demand in recent times. Degreed is a high-calibre name in this space, used by over a third of Fortune 500 companies. Some of their best known clients include Pepsico, Shopify, American Airlines, Boeing, HP and Visa.
Alongside providing courses, books, videos, articles and podcasts for skills development, the company uses the data it gathers to connect learners with suitable projects and job opportunities. This is where Degreed’s best value lies, as employees are more likely to trust and remain loyal to companies where they can see a path for how skills development allows for career growth.
With strong support and funding, Degreed is well-positioned to continue its growth trajectory. As organisations seek to differentiate themselves as workplaces, and use employee benefits to this end, there should be no shortage of potential clients for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2023
$50.9m
LATE VC
Apr 2021
$153m
SERIES D
Total funding: $388.4m
Company benefits
- Remote-work company with small offices where the biggest concentration of our people live
- Team lunches, travel budgets for on-site visits, virtual happy hours, weekly all-hands meetings & monthly release parties
- Generous & flexible time off
- Best-in-class tech & software, including for your home office
Company HQ
Pleasanton, CA
Leadership
David Blake
(CEO & Co-Founder)David started his career as an Oliver Wyman Management Consultant, before leaving after a year and a half to found Chegg. He then co-founded Degreed in January 2012, serving as CEO until 2018 and Executive Chairman since.
Eric Sharp
(CTO & Co-Founder)Director of Software Dev at MediConnect Global, acquired by Verisk for $348M.Developer and director at Novarad.
Salary benchmarks
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