Inside Sales Representative, Sonos

• This position is ideal for an organized and detail-oriented individual who thrives in a fast-paced environment
• Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria, we strongly encourage you to apply if interested
• Ability to communicate clearly and effectively and understand customer needs
• Ability to multitask between several tasks and programs
• Ability to provide excellent customer service while understanding the impact of quality targets, showing propensity for continuous learning and development
• Ability to work in a fast-paced environment while under pressure engaging with brand loyalty
• You are a decisive, sales-oriented individual who takes ownership of open issues and sees them through to resolution
• You can work independently and as part of a team
• You can provide a world-class customer experience while also being sales oriented. This includes maintaining a positive image of Sonos throughout all transactions
• Strong verbal and written communication skills in English (any additional languages are a bonus)
• You possess an ability and willingness to research and find answers to questions
• You can work effectively under pressure
• You love technology and music
• You have excellent interpersonal and communication skills (verbal & written) in English
• Ability for occasional travel

Desirable

• As Inside Sales Representative you play an instrumental role in supporting our frontline partner DTC Sales agents in our mission to provide a world class customer experience
• In addition, you play a crucial role in collaborating with other teams within Sonos as well as with external partners to ensure processes are well managed and appropriately communicated
• Provide clear and excellent sales support to new and existing customers, ensuring a high degree of customer satisfaction (CSAT)
• Support escalated customers through phone calls, emails, and chat
• Meet key performance indicators related to supporting frontline agents and escalations
• Utilise proper CRM tools and systems with complete ownership of the customer support journey while ensuring a positive image of the company
• Effectively coordinate with different types of customers, partner agents and departments within Sonos
• Oversee projects end-to-end, ensuring successful execution from concept to delivery
• Identify opportunities for process improvements and optimisation
• Lead and supervise partner agents, fostering a collaborative, optimistic and efficient working environment
• Provide and receive feedback to internal and external co-workers
• Develop and maintain training materials, knowledge bases and reports with the aim to support our business strategies
• Manage customer review platform moderation and responses, using translation tools
• Occasionally, you will be required to travel, e.g. for on-site partner trainings or face-to-face team events

• End Date: June 2, 2026