Engagement Manager, Courier Health

• Inspired by our mission to improve healthcare through technology
• 6-10 years of professional services experience in SaaS delivery, customer success, or account management or at a strategic consulting organization
• Experience managing complex projects for enterprise clients, preferably across multiple in parallel
• Strong interpersonal, communication, and problem solving skills
• Team player that thrives working with a diverse set of internal and external stakeholders
• Comfortable presenting to executives and large groups
• Analytical mindset, with consistent attention to detail
• Independent, ambitious and enjoys taking initiative
• Experience in, or willingness to learn about, the rare disease/specialty pharma ecosystem, patient journey, and technology
• High energy and passion for our clients and the success of their patients

Desirable

• In this role, you will help manage the relationship with multiple Life Sciences clients through platform implementation, on going support, and expansion
• You will directly impact patients’ lives through technology that accelerates their access to life-saving therapies. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner
• As a foundational member of our Client Solutions team, you will have influence over the team’s growth, product evolution, and service offerings
• Manage the delivery, timelines, tasks, and communication related to platform implementation and maintenance
• Advise clients on Patient Services and Field Access strategy based on data analysis, past experience, and cross-client patterns
• Build trust and credibility with client leadership teams, as well as software users
• Generate awareness & excitement for business results and the impact of using the Courier platform
• Identify opportunities for relationship growth and expansion
• Provide on going platform support and translate client feedback for new product functionality
• Balance competing priorities across multiple clients and workstreams
• Proactively surface insights for client programs or Courier product strategy