Senior Program Delivery Manager, Fenergo

• 10+ years of experience in program management, with a proven track record of leading large-scale, complex SaaS transformation programs for enterprise clients, ideally in the financial services sector
• Strong commercial acumen with direct experience shaping and managing Statements of Work (SOWs), change control, and multi-million-dollar program budgets
• Exceptional executive-level communication and stakeholder management skills, with the ability to build trust and influence senior client sponsors and internal leaders
• Deep understanding of a range of delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor the approach to the specific needs of complex, multi-workstream programs
• Demonstrated ability to lead and mentor others, with a passion for developing talent and improving how teams deliver
• A formal project or program management certification (e.g., PMP, PRINCE2, Agile/SAFe)
• If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We value people who are eager to learn and grow

Desirable

• As a Senior Program Delivery Manager at Fenergo, you will be at the forefront of some of our most strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for the world's top financial institutions
• This is a high-impact, client-facing leadership role where you will be accountable for program outcomes, financial performance, and executive-level governance
• You will act as a key leader within our global delivery community, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of our best-practice delivery frameworks
• This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and shaping the standards for world-class SaaS delivery
• Lead the end-to-end delivery of large-scale, multi-workstream client implementation programs, ensuring they are delivered on time, on budget, and to a high standard of quality
• Own program-level commercial and financial governance, including accountability for Statements of Work (SOWs), change control, budget management, and margin performance
• Build and maintain trusted relationships with senior client stakeholders and executive sponsors, leading program governance forums and ensuring strategic alignment on key decisions and outcomes
• Act as a leader and mentor within the delivery community, coaching other Program Delivery Managers, sharing best practices, and setting the standard for delivery excellence
• Proactively manage program-level risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations with internal and client executives
• Drive alignment across all internal functions—including Client Success, Product, and technical teams—to ensure a cohesive and seamless delivery experience for the client
• Contribute to the continuous improvement of our global delivery methodology, sharing learnings from your programs to help refine our playbooks, tooling, and best practices