Technical Support Specialist, SpotHero
$60-75k
+ Discretionary bonus and leading total rewards package including stock options
More information about location
1+ day a week in office (Clark St, IL)
Off-street parking marketplace
Be an early applicant
Off-street parking marketplace
201-500 employees
Be an early applicant
$60-75k
+ Discretionary bonus and leading total rewards package including stock options
More information about location
1+ day a week in office (Clark St, IL)
201-500 employees
Company mission
To simplify finding and booking off-street parking for stress-free travel experiences.
Role
Who you are
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support
- 3+ years experience in a technical support role working with Network related products
- Ability to maintain a high level of productivity while managing multiple competing priorities
- Proven understanding of web technologies such as Chrome, Safari, Firefox, etc
- Good understanding of API technologies and troubleshooting (Postman preferred)
- Intermediate SQL knowledge (DataGrip preferred)
- Experience with logging and monitoring tools such as Sumo Logic
- Experience with GSuite, Salesforce, Jira and Confluence
- Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it
- Analytical - Examines information methodically and in detail to solve problems or complete tasks
- Collaboration & Team Communication - Process of working with multiple individuals to complete a task or achieve a goal
- Multi-Task - Execute on more than one task at the same time
- Patience - Remains calmly focused on resolving issues
- Process Improvement - Evaluates processes to ensure the most efficient method is used
- Relationship Management - Ability to build and maintain relationships with coworkers and business partners
- Technical Capability - Ability to identify how systems and technology can improve ways of working
- Time Management - Ensures performance helps maintain desired service levels
- Tools we use:
- SpotHero Admin Backend, Salesforce, Retool, BI Tool (Looker preferred), Issue and Project Tracking Software (Jira preferred), Log Management & Security Analysis Software (Sumo Logic preferred), Knowledge Sharing Platform (Confluence preferred), API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred), SQL tools (pgadmin, datagrip preferred)
What the job involves
- We're seeking a Technical Support Specialist to join our Revenue Operations team
- You will be responsible for partnering with Supply team, IT & PARCS service vendors, Operators and Product & Engineering to support 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services (Flex Rates, Scan2Pay, PARCS Integrations)
- Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues while also driving continuous improvement and education for self-service for Operators and across Supply teams
- Troubleshoot various networking or hardware issues at affected supply locations and escalate where appropriate to internal or external teams
- Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems
- Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform
- Partner with the Integrations Squad to proactively and reactively provide insight and suggest improvements to the support and onboarding intake process
- Manage the Technical Accounts Salesforce queue to ensure it is maintained at acceptable levels and status is accurate and current
- Develop and revise our playbooks and knowledge base to improve company efficiency
- Provide support to the onboarding team with additional technical expertise
- Partner with Product and Engineering teams to increase efficiency at diagnosing, documenting, and resolving complicated issues
- Help define opportunities and requirements for operator integrations
- Keep the credential data safe to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
- Identify larger system trends through data review and escalate internally to the appropriate teams
Our take
Finding a parking spot is an ever-increasing challenge, that is being solved by SpotHero, a platform which helps people find and book off-road parking across Canada and the US.
SpotHero is evolving with current trends by offering car-sharing and commercial fleet options, alongside partnering with Android Auto to increase its reservations and joining up with the navigation app Waze. It offers services to corporations too, and brings standardization to the otherwise fragmented and often confusing parking industry.
As the only independent off-street parking marketplace in North America, SpotHero has established a robust infrastructure and is expanding its services and coverage. Part of this is in its recent partnership with Google, to integrate marketing reservations into Google Maps. This, along with its existing partnerships with platforms like Apple Maps, puts SpotHero in an exciting spot going forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$2.5m
LATE VC
Aug 2019
$50m
SERIES D
Total funding: $120.1m
Company benefits
- Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth
- Flexible PTO policy and great work/life balance – We value and support each individual team member
- Annual parking stipend – we help people park!
- The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere
- Up to 95% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave
Company HQ
Chicago Loop, Chicago, IL
Leadership
Mark Lawrence
(Co-Founder & CEO)Having studied Finance and Spanish at Bradley University, they spent 2 years as a Financial Analyst at Bank of America, before leaving in July 2010. That October, they founded SpotHero as CEO.
Larry Kiss
(Co-Founder & Chief Architect Officer)Having started their career at Advanced Micro Devices, they then worked at Motorola for 3 years and also as a Freelance Developer. They co-founded SpotHero with Mark, before co-founding iNotary in March 2011, where they worked as CTO for a year.
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