Director of IT Service Operations, Illumio
$204k
+ Equity Opportunities
More information about location
3+ days a week in office (Sunnyvale, CA)
Automated enforcement against cyberattacks
Be an early applicant
Automated enforcement against cyberattacks
501-1000 employees
Be an early applicant
$204k
+ Equity Opportunities
More information about location
3+ days a week in office (Sunnyvale, CA)
501-1000 employees
Company mission
To enable every organization to realize a future without high-profile breaches.
Role
Who you are
- We are seeking a dynamic and experienced Director of IT Service Operations to lead and evolve our IT Service Operations team
- The ideal candidate will have a minimum of 8 years of experience building and managing high-performing teams and a deep understanding of IT service delivery, incident management, and identity and access management (IAM)
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Minimum of 8 years of experience in IT service operations, including building and managing teams
- Deep understanding of identity and access management (IAM) systems, onboarding/offboarding best practices, and IT service delivery
- Strong experience with device and endpoint management platforms such as Jamf, Intune, and IT Asset Management (ITAM) tools
- Expertise in managing IT incidents, service requests, and escalations within service management platforms like ServiceNow
- Experience in supporting AV systems, video conferencing tools (Zoom, Microsoft Teams), and collaboration platforms (Slack)
- Knowledge of security and compliance practices related to IT operations and service management
- Strong analytical skills, with the ability to identify areas for process improvement and lead change initiatives
- Excellent communication, leadership, and interpersonal skills, with a strong aptitude for customer service
What the job involves
- In this role, you will oversee a growing team of 10 professionals and drive the development and implementation of IT service policies, standards, and procedures
- Your leadership will ensure exceptional IT support, streamline operations, and drive efficiency through technology and automation
- Build, mentor, and lead a growing team of IT service professionals, fostering a culture of continuous improvement, collaboration, and customer service excellence
- Provide strategic leadership for IT service operations, ensuring that the team meets or exceeds KPIs and SLAs
- Develop training, coaching, and career development plans for team members to enhance skillsets and service delivery
- Manage incident escalation processes, working closely with other departments and stakeholders to ensure timely resolution and communication
- Drive service request management to ensure optimal performance of IT systems and seamless onboarding/offboarding of employees
- Lead the team in managing endpoints (desktops, laptops, mobile devices), ensuring consistent security, performance, and usability across all devices
- Oversee the lifecycle management of employee devices, including deployments, refreshes, and retirement processes
- Ensure efficient management of supporting applications, such as Jamf, Intune, IT Asset Management (ITAM), Druva, and Illumio
- Manage corporate identity and access management solutions, including Okta, Mimecast, and M365, ensuring secure access to all systems
- Develop and enforce best practices for IAM, including onboarding and offboarding processes and compliance with security policies
- Oversee the management and support of corporate productivity applications, ensuring optimal performance and uptime for applications like M365, ServiceNow, and other cloud-based services
- Develop and optimize workflows and automations within platforms like Okta Workflows, M365 and ServiceNow to streamline IT processes and enhance employee productivity
- Ensure IT services adhere to security and compliance standards, particularly with respect to identity management, device management, and cloud applications
- Collaborate with the Information Security team to maintain best practices for securing applications, devices, and end-user access
- Manage the company’s AV infrastructure, including video conferencing systems, AV equipment, and collaboration tools such as Zoom, Microsoft Teams, and Slack
- Oversee the administration of the ServiceNow platform, ensuring that all workflows, automations, and reporting features are optimized for IT service delivery
- Drive the continuous improvement of the ServiceNow platform to better support IT operations, incident management, and service requests
Our take
Cybersecurity remains an ongoing battle, with evolving cyberthreats and ever-more determined cybercriminals, and major data breaches such as the SolarWinds hack have the potential to cause widespread disruption. Illumio is taking a different approach to most of the mainstream security companies, with a process called "microsegmentation". This makes it easier to guard companies from security breaches, and contain any breaches that occur.
Detection of viruses is no longer considered sufficient to keep companies and individuals safe. Illumio takes a “zero trust” approach, in which everything is viewed as suspicious, a similar approach to that which is used by the White House. The company operates at the cutting edge of microsegmentation, focusing on protecting cloud datacenters and workloads. With more and more companies moving to the cloud, this approach is crucial.
Illumio also protects endpoints, partnering with big players such as Citrix, Amazon Web Services, and Splunk. A collaboration with Appgate, a Zero Trust secure access company, delivers the industry's first integrated Zero Trust Network Access and Segmentation solution, which can reduce risk across hybrid infrastructure, and proves Illumio's dedication to innovating the space. Additionally, the company announced a Federal Risk and Authorization Management Program (FedRAMP), that is tailored to assist federal agencies in reducing risk.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2021
$225m
SERIES F
Feb 2019
$65m
SERIES E
Total funding: $552.2m
Company benefits
- Medical, Dental, Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program
Company values
- Seek Truth
- Run to challenges
- Bring your best
- Onwards Together
- Leverage differences
- Build trust
Company HQ
Sunnyvale, CA
Articles
Leadership
Andrew Rubin
(CEO)Started in Business Development, as an Analyst at VoiceNet Communications, and as a Director at VoiceNet. Worked at Cymtec Systems for over 8 years, promoted from VP of Sales to CEO. Seed Investor in Tory Burch, and Powermat. Current Strategic Advisor to Menlo Security, and Bolt.
PJ Kirner
(CTO)Studied Computer Science at Cornell. Worked as an Engineer Manager for over 6 years at Trilogy. Software Architect at Funkware for over 3 years. Was Principal Systems Engineer at Cluster File Systems. Distinguished Engineer for over 5 years at Juniper Networks. Was CTO of Cymtec Systems.
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