Strategic Account Manager, Blink
+ Generous equity allocations with significant upside potential
3 days a week in office (Old Street, London)
Enterprise app that empowers frontline workers
Posted today
Enterprise app that empowers frontline workers
21-100 employees
Posted today
+ Generous equity allocations with significant upside potential
3 days a week in office (Old Street, London)
21-100 employees
Company mission
Blink's mission is to empower frontline workers to maximise their impact.
Role
Who you are
- 5+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment
- Proven track record of managing enterprise clients and growing account revenue
- Familiarity with HR Tech is strongly preferred
- Exceptional communication, presentation, and relationship-building skills
- Strategic mindset with the ability to analyze data and translate insights into actionable recommendations
- Comfortable navigating complex organizations and managing multiple stakeholders
What the job involves
- Reports to: VP of Sales
- As a Strategic Account Manager, you will serve as the primary point of contact for our most valuable enterprise customers
- Your mission is to build trusted relationships, drive product adoption, and identify strategic opportunities for growth and expansion
- You will act as a consultative partner, helping clients align our technology with their HR strategies to achieve measurable business outcomes
- Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders across client organizations
- Account Strategy & Growth: Create and execute account plans that drive adoption, retention, and expansion
- Product Adoption & Success: Guide clients to optimize their use cases for Blink drive high engagement and ROI
- Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs
- Performance Tracking: Monitor client health and usage data to proactively identify risk and opportunity areas
- Executive Reporting: Deliver regular business reviews and strategic insights to client leadership and internal teams
Salary benchmarks
Our take
Apps catering to frontline workers are seeing a surge of interest in the market these days, as businesses finally start to wake up to using tech to better connect with these employees, and investors eye up an interesting and new growth opportunity in enterprise IT.
Blink’s particular approach has been to try to create a user interface, and functionality, that caters both to asynchronous activities as well as real-time information, the idea being that front-line workers are most likely not going to be looking at the app continuously throughout the day, so the priority for making sure important things surface when they do is especially higher.
Blink was founded in London — where it has found strong traction with metropolitan bus networks and the NHS (where thousands of frontline workers in clinical and nonclinical roles are on Blink).
Now Blink is HQ’d in New York in an attempt to focus on the U.S. market. There are an estimated 2.7 billion people working on the front line according to the company, so there’s a fair amount of room for growth despite an increasingly competitive landscape with well-funded projects like Justworks, Workplace from Meta and When I Work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"There are some really smart people here who can process information quickly. There's an expectation that one is able to be self-solving while also..."
Funding (last 2 of 3 rounds)
Nov 2021
$19.5m
SERIES A
May 2020
$11.2m
EARLY VC
Total funding: $31.3m
Company benefits
- Generous equity allocations with significant upside potential
- All the traditional benefits such as Health Insurance (AXA Health), Ride2Work and Pension schemes
- Ability to grow, learn and solve a variety of challenges, working in a supportive environment with smart, driven people
- Office fridge filled with snacks and drinks, regular team lunches and socials
- The opportunity to be part of something impactful, large-scale, meaningful & fulfilling
- 25 days holiday (excl. bank holidays)
Company values
- Always aim to delight - Own the outcome and exceed expectations
- Move fast and think big - Be curious, inquisitive and set the agenda
- Be a positive catalyst - Inspire positive change with a helpful attitude
- Never stop learning - We thrive when sharing knowledge and supporting each other
Company HQ
Barbican, London, UK
Articles
Leadership
Sean Nolan
(CEO)Previously worked as Network & Security Engineer at Morse for 2 years and co-founded Tomorrow Communications
Diversity, Equity & Inclusion at Blink
Blaise Daldin (Sourcing Lead)
- We know there’s much more to be done, and are actively invested in driving deep, meaningful change towards broader representation in our workforce. All leaders and employees involved in the hiring process will undergo inclusion and unconscious bias training, while looking to support and partner with diverse communities and networks at every opportunity.
- Diversity and inclusion remain our #1 priority as the team continues to grow. We’ve added new recruitment initiatives over the past six months to attract a wide range of applicants that generates a diverse shortlist for every new role. We’ve also reviewed our employer branding and advertising to ensure content and language are inclusive throughout. So far, this has improved our gender balance by 20%:
- Blink is committed to nurturing a culture of belonging that celebrates diversity in all its forms – and encourages employees to bring their whole selves to work.
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