Product Support Specialist, Linear
+equity
Software development management
Job no longer available
Software development management
21-100 employees
Job no longer available
+equity
21-100 employees
Company mission
To create a more enjoyable and efficient way to manage software development.
Role
Who you are
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role
What the job involves
- As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, and Twitter
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Our take
With computing now a key part of every industry, more and more companies are embarking on software creation projects, and turn to tech for ways to organise, run, and track these new endeavours. Linear supplies a project management tool for software developers, to enable teams to manage multiple projects more easily and friction-free.
Linear’s product is aimed at software engineers, designers, and project managers, to facilitate their collaboration even as they work remotely. It enables projects to be mapped, tasks coordinated, and issues to be tracked in an easy-to-follow manner, streamlining the entire development process from start to end. In addition, Linear is synchronised in real-time and includes a range of integrations with platforms such as GitHub and Sentry, all of which has made it a top choice for high-performance teams.
Since its founding in 2019, Linear has raised substantial funds and garnered good interest, from clients including Cash App and loom. The company has put the funds towards expanding its team and making further investments in product development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2023
$35m
SERIES B
Dec 2020
$13m
SERIES A
Total funding: $52.2m
Company benefits
- Work life balance
- Employee-friendly equity terms (early exercise, extended exercise)
- Work remotely, no commuting to the office
- 5 weeks paid vacation
- Parental leave
- M1 Macbook Pro, 5K display and accessories
- Stipend to set up your home office
- Latest productivity software
- Paid lunch and coffee during work days
- Paid co-working space/desk at an office
- Regular team events and offsites
- Quarterly hack weeks
Company HQ
SoMa, San Francisco, CA
Leadership
Karri Saarinen
(Co-Founder & CEO)Former Principal Designer at Airbnb. Co-founded Kippt, Rails Girls and ArcticStartup.
Tuomas Artman
(Co-Founder)Former Senior Staff Engineer at Uber. Co-founder and former CEO of Monimonsu. Co-Founder and former CTO of Valve Branding.
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