Customer Technical Support Engineer, AppZen

$115-145k

SQL

Java

Kibana

Postman

JSON

Junior and Mid level

San Francisco Bay Area

More information about location

3 days a week in office (San Jose, CA)

AI software for finance teams

Open for applications

AI software for finance teams

201-500 employees

FintechB2BArtificial IntelligenceEnterpriseBig dataComputer VisionMachine LearningFinancial ServicesAccountingData Analysis

Open for applications

$115-145k

SQL

Java

Kibana

Postman

JSON

Junior and Mid level

San Francisco Bay Area

More information about location

3 days a week in office (San Jose, CA)

201-500 employees

FintechB2BArtificial IntelligenceEnterpriseBig dataComputer VisionMachine LearningFinancial ServicesAccountingData Analysis

Company mission

To help modern finance teams lead the way with artificial intelligence.

Job

Company

Role

Who you are

Experience in writing basic SQL queries
Hands-on experience with log analysis tools such as Kibana
Knowledge of API testing and troubleshooting using tools like Postman
Ability to quickly understand business applications
Strong knowledge of JSON and web services-based APIs
At least 2 years of experience in Level 2 support within a SaaS company

What the job involves

Provide 2nd level technical support to customers and partners, leveraging 5-7 years of experience
Interact regularly with Engineering, Operations, and cross-functional management on high-profile technical issues, offering feedback and leadership to the product support team
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes
Analyse and collect customer data including log files, Java stack traces, and thread dumps
Author knowledge base articles and drive internal knowledge-sharing initiatives
Be prepared to work in a 24x5 shift environment

Our take

AppZen is setting out to help companies cut down on the expensive and time-consuming process of auditing expense reports with its suite of smart AI tools. As its AI solution is also more accurate than manual finance processes, it greatly reduces human error which can lead to duplicate spend or overlooking instances of fraud.

Boasting an 80% reduction in processing times and a 5% reduction in total spend, AppZen has swiftly established itself as a leader in AI finance software. It is used by over a thousand finance teams in enterprises such as Amazon, Nvidia, and Salesforce.

AppZen faces a large number of competitors in the finance automation space, with startups such as Expensify and Spendesk operating in the sector along with industry stalwarts such as SAP developing their own solutions. However, Appzen has carved out a strong early lead and has a large and rapidly growing client base. As it continues to develop its product it seems likely to maintain its market-leading position.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

7% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 5 rounds)

Sep 2019

$50m

SERIES C

Oct 2018

$35m

SERIES B

Total funding: $101m

Company benefits

Comprehensive medical, dental, vision and life insurance benefits
Unlimited PTO
Paid parental leave for eligible employees
401(k) match
$250 annual reimbursement for continuous learning
Lots of office perks like snacks, happy hours, company events

Company values

Obsess about customers: We put our customers first no matter what. We do everything we can to walk in your shoes, and are relentless about providing you value
Earn trust: We’re consistent, credible, trustworthy, and transparent. We make trustworthy commitments and deliver on them. We aren’t afraid to give it to you straight, even when it’s bad news
Innovate and be fearless: We work to be the best in AI and beyond. We solve problems creatively and believe that all improvements are valuable, even incremental ones. We’re always learning, and we never accept the status quo
Act with urgency: We love what we do and pursue it with energy. We move quickly, learn, and iterate
Be caring and compassionate: We have respect, appreciation, and empathy for each other, our customers, and our community. We fill buckets. We don’t tolerate jerks

Company HQ

Alviso, San Jose, CA

Articles

AppZen Continues to Innovate Finance with New AI Patent

AppZen nabs $50M to build AI tools for expenses and other finance team work

AppZen and Lyndon Group Forge Transformative Partnership to Streamline Expense Audit Solutions

Leadership

Anant Kale

(CEO)

Having studied in Mumbai, they worked as an ASI Consultant for 3 years prior to over a decade at Fujitsu. They left their role as VP of Applications to co-found AppZen in November 2012.

Kunal Verma

(CTO)

They spent nearly 7 years at Accenture, first as Requirements Engineering Lead Researcher and later as Data Management Lead Researcher. They left this role to co-found Appzen.

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