Festival Operations Project Manager, Live Nation

• Proven project management experience
• Strong Excel skills
• Experience with EPOS and payment systems and solutions
• Excellent communication skills
• Strong attention to detail, administration, time management, planning and presentation skills
• Strong understanding of financial and commercial principles
• Able to manage pressure and conflicting deadlines and multitask
• Flexibility to meet the needs of the business

Desirable

• Reports to: VP Live Nation Festivals Finance
• As our Festival Operations Project Manager (Cashless & Customer Loyalty), you will be at the heart of ensuring our festivals and outside events run smoothly and efficiently by delivering a best-in-class cashless experience for all on-site purchases, payments and our integrated loyalty scheme
• The Festival Operations Project Manager (Cashless & Customer Loyalty) role will work across all Live Nation UK and Ireland festivals and outside events, in which the Live Nation Cashless system is deployed, currently circa 20+ events, reporting to the VP Festivals Finance
• The role covers all aspects of planning and managing each project including, but not limited to; Pre event planning, on site deployment and supervision, involvement in the reconciliation and settlement process, analysis and reporting
• The role also proactively works with Live Nation departments such as Sponsorship, Customer Experience, F&B, VIP, Production, Operations, Sustainability and Internal Audit along with our partner providers that provide and support the systems
• The Festival Operations Project Manager (Cashless & Customer Loyalty) will be an integral member of the team to ensure seamless delivery of our cashless and payments/loyalty experience across our events to support best in class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans
• The visitors to festivals are more than customers, they’re our Fans. They are at the heart of everything we do. Our mission is to ‘put fans first and deliver world class experiences
• Management of the Cashless programme budget including reviewing and agreeing quotes, budgets and staff planning
• Review and updating of procedures, including timelines, covering reconciliation and settlement process to then be agreed with all finance teams
• Regular communication with stakeholders to ensure all parties are working to the same scope and deadlines on providing the relevant information for the projects
• Regular updates with system provider to ensure agreed development work and planning for events are on track
• Coordinate weekly meetings per event and manage the central event tracker with key dates and parties (production, site maps, POS, Connectivity, Power and Third Parties)
• Manage the site requirements for each project
• Organise site visits when needed
• Oversea the management of trader details (bank details etc.)
• Involvement in event production meetings to keep aware of changes that impact the Cashless programme
• Assist with the management, development and implementation of our customer loyalty programme
• Exploring options for customer and efficiency improvements as the system evolves
• During events:
• Oversee on-site meetings with key stakeholders and be "Live Nation key contact"
• Monitoring and ensuring that all aspects of the system deployment are running to plan to meet the opening timelines
• Keeping senior management updated with progress and any potential risks
• Monitoring EPOS, Loyalty and payment portals during the event
• Updating Senior Management on any risks to the project
• Oversee Revenue Protection and trader auditing
• Reporting of sales, loyalty programme and KPI's to Management
• Support event reconciliation process
• On hand to assist with and challenges that arise
• Post event:
• Manage the trader settlement process and payments to agreed terms
• Review and approval project costs and invoices and report on spends vs budget
• Assist finance teams to fully reconcile control accounts
• Post event analysis of data and costs
• Analysis as requested for payments and loyalty systems
• Analysis and feedback on current year to propose changes for following season
• Oversee and manage chargebacks
• Managing one full time direct report and additional support during the festival season as required

• APPLICATION DEADLINE: Monday 26th January. We reserve the right to close applications at any time