Strategic Account Manager, Tracksuit
$155-180k
This role also includes up to 30% commissions on-top of base; + employee Share Option Program
Brand tracking dashboard
Be an early applicant
Brand tracking dashboard
21-100 employees
Be an early applicant
$155-180k
This role also includes up to 30% commissions on-top of base; + employee Share Option Program
21-100 employees
Company mission
To help growth companies use brand marketing to drive short and long term success.
Role
Who you are
- We’re looking for someone with a wealth of experience in commercial conversations and account management
- We are looking for candidates who excel in building scalable commercial processes and are inherently customer-centric
- You will have 5+ years and a proven track record of exceeding targets in a quota-carrying or Account Management role, preferably within the SaaS industry
- You have experience managing customer relationships and closing strategic renewals and expansion deals
- You are accustomed to building and leading territory & strategic account plans to map our renewal and expansion opportunities
- You expertly navigate complex procurement processes with multiple stakeholders
- You proactively engage customers with a consultative, solution-oriented approach in discovering new opportunities
- Builds opportunity pipeline and forecast management for assigned set of accounts
- You uphold high standards, possess attention to detail, and excel in communication across diverse customer and internal stakeholder interactions
- You possess a passion for brands and branding, ideally with experience in Brand/Marketing/MarTech
- You are thoughtful, kind, empathetic, collaborative, and thrive on continuous learning
- You are deeply committed to enhancing the customer experience, adept at understanding customer pain points, and crafting effective solutions
What the job involves
- We are excited to announce a newly created opportunity to join our Customer Team as our Strategic Account Manager
- As our Strategic Account Manager, you will work along-side high-achieving US & UK Brand Champions (our version of CSMs), driving the retention and growth of our local customer base
- Operating within our fastest growing markets, you will play a pivotal role in Tracksuit’s expansion
- The responsibilities of this opportunity encompass nurturing strong relationships with key decision-makers, identifying opportunities for upselling or cross-selling in addition to a focus on renewals and driving long term partnerships that align with customer objectives
- The role will see you implementing commercial processes within our scaling SaaS business whilst steering the full utilization of our brand tracking platform
- This includes identifying high-potential customers through strategic account planning, engaging to comprehend their long-term business goals, and formulating customized strategies to foster long-term mutual growth and success
- Working with the US & UK CS teams to drive renewal and expansion opportunities across our customer base
- Develop and implement account or territory plans geared towards maximizing expansion opportunities
- Implementing commercial processes within our scaling SaaS business
- Employing a mix of high-touch and low-touch strategies to drive renewal and expansion opportunities and establish high-value connections with CMOs, Marketing Managers, and Founders
- Developing and implementing strategic sales plans to retain and expand high-value customers
- Leading complex negotiations and contract discussions with customers
- Identifying key decision-makers within the portfolio of accounts and building strong relationships with them
- Understanding the business objectives of customers and positioning solutions to address their needs
- Pipeline and forecast management for renewal upsell and upsell opportunities whilst providing regular updates to senior management
- Traveling as necessary to meet with clients, attend industry events, and participate in conferences
Our take
A stellar marketing strategy is a must-have for brands these days, but it can be a struggle to measure whether their approach and effort is paying off. This is where Tracksuit comes in, with its dashboard to track brand health, demonstrate return on marketing spend and answer the question, "Is what we're doing working?"
With Tracksuit's dashboard, users can toggle through different views of their data such as funnel, profile and timeline - all combining to supply a comprehensive look into where their marketing strategy is working vs not. Where the company stands out is in how digestible it has made this information, allowing marketing teams to make impactful changes in record time.
Its an exciting approach to a problem that many businesses are keen to fix, which gives Tracksuit a broad pool of potential clientele. The company has received significant investment across a few rounds, the latest of which will be used to officially launch into the US and UK markets, expand research and platform capabilities, and democratize previously unavailable market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2024
$13.4m
SERIES A
Feb 2023
$4.6m
SEED
Total funding: $17.9m
Company benefits
- Onboarding kit - When you join, you’ll receive an epic Tracksuit, which reflects our vibe
- Success shared - ESOP for everyone on the Track Team!
- Transparency - We practice complete transparency with compensation, goals (personal and professional), feedback, and high level strategic conversations
- We practice complete transparency with compensation, goals (personal and professional), feedback, and high level strategic conversations
Company HQ
Westminster, London, UK
Leadership
Matthew Herbert
(Co-CEO)Was Head of Business Development at Mish Guru, and Christchurch City Lead for Uber. Also the former President of the University of Canterbury Commerce Society (UCOM), and worked in Marketing and Promotions at MediaWorks NZ.
Connor Archbold
(Co-CEO)Partner at Previously Unavailable, and Flock Angel (Scout) at Blackbird. Was a Growth and Operations Consultant for 5 years, and before that was COO at Mish Guru.
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