Senior Customer Success Manager, Apptega

• 5+ years of experience in GRC, risk advisory, risk management, compliance, or audit AND
• 3+ years of experience in Customer Success at a SaaS company
• Expertise in account management, including conducting QBRs, Health Check-Ins, and Executive briefings
• Technical competency to learn and demo Apptega’s software and engage effectively with technical customers

Desirable

• Lead the entire post-sales customer journey, including onboarding, implementation, product adoption, renewals, and upsell identification
• Own customer relationships post-sale, ensuring satisfaction, adoption, growth and retention
• Become a product expert on Apptega and its compliance offerings (CIS v8, ISO 27001, CMMC, NIST CSF, Custom Frameworks), Audit Management, and Risk Management solutions
• Provide insightful technical guidance and recommend the most efficient ways for customers to achieve compliance using our platform
• Set up recurring customer syncs to track progress, optimize platform usage, and gather feedback
• Work cross-functionally with sales, marketing, engineering, and product teams to align customer needs with company strategy
• Influence Apptega's strategy and product priorities by being the voice of the customer
• Serve as the primary point of contact for customers, driving them toward key business outcomes
• Collaborate with support teams to resolve customer support tickets and other technical challenges
• Provide ongoing product training to customer teams virtually or in-person ensure effective platform utilization
• Deliver on key success metrics such as NPS and CSAT while achieving internal team goals