Manager of Systems Engineering, Clio
£104-156k
More information about location
Legal practice management software
Job no longer available
Legal practice management software
1001+ employees
Job no longer available
£104-156k
More information about location
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- You’re an engineering leader with deep AWS experience, a passion for operational excellence, and a strong focus on reliability
- You embrace SRE principles: reducing toil, automating manual tasks, managing service-level objectives (SLOs), and improving system observability
- You are equally comfortable mentoring engineers as you are engaging in technical discussions with architects and developers
- You thrive in a collaborative, distributed environment and are skilled at balancing strategic vision with day-to-day operational needs
- Proven experience leading platform, SRE, or systems engineering teams
- Deep knowledge of AWS architecture, services, and IaC (Terraform preferred)
- Experience defining and tracking SLOs, SLIs, and error budgets
- Growth mindset when it comes to process improvement and new technologies, especially AI
- Knowledge of incident management and post-mortem culture in SRE environments
- Hands-on experience with CI/CD systems (Buildkite, GitHub Actions, Azure DevOps)
- Strong understanding of Kubernetes, containerization, and distributed system operations
- Experience with monitoring and observability tools (Prometheus, Grafana, Datadog, ELK)
- Solid software development skills (Python, Go, Ruby, or Bash)
- Excellent leadership, communication, and cross-functional collaboration skills
Desirable
- Experience managing multi-region AWS environments at scale
- Familiarity with service ownership models and on-call rotation practices
- Experience with cost optimization and FinOps principles in cloud environments
- Previous hands-on experience implementing runbooks, automation frameworks, and self-healing systems
What the job involves
- We are seeking a Manager, Systems Engineering to lead our Platform Team, focusing on the reliability, scalability, and efficiency of Clio’s AWS infrastructure
- The Systems Engineering Team is responsible for building and operating the cloud infrastructure and internal developer tools that power Clio products globally
- We ensure our systems are reliable, secure, and scalable, enabling engineering teams to ship software quickly and confidently
- You’ll lead a distributed team of engineers, driving technical excellence while fostering a culture of resilience, automation, and continuous improvement
- Define and maintain service-level objectives (SLOs) and error budgets for production systems
- Ensure systems are highly reliable, scalable, and secure, following cloud and SRE best practices
- Partner with Development, Security, and Product Engineering teams to align infrastructure initiatives with Clio’s strategic roadmap
- Oversee incident response processes, post-mortems, and continual improvements to reduce recurrence and mitigate risk
- Drive automation and tooling to reduce manual toil across AWS environments and CI/CD pipelines
- Implement monitoring, alerting, and observability standards for production and pre-production environments
- Support CI/CD and developer productivity initiatives to improve the local development and deployment experience
- Promote a culture of blameless post-mortems, knowledge sharing, and proactive risk management
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital and benefited from the COVID-era move to cloud technologies. Most recently, it raised a 2024 Series F round, which saw the company attain a valuation exceeding $3 billion. This funding is being used to accelerate AI development and to allow existing investors and employees to cash out their shares.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
Company HQ
Burnaby, BC
Leadership
Jack Newton
(Founder & CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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