Content Writer, Sumsub
Leading identity verification service
Job no longer available
Leading identity verification service
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To create a world where anyone—regardless of age, location, or computing skills—can securely access and use any service.
Role
Who you are
- English level C1 or higher
- 2+ years of experience in content writing, creating technical documentation, or educational content, preferably in SaaS, tech, or identity verification industries
- Strong technical writing skills with the ability to explain complex concepts in a clear, user-friendly way
- Excellent communication skills and an eye for detail
- Ability to work in a fast-paced environment and handle multiple projects simultaneously
- Strong understanding of the Atlassian products (Confluence)
- Strong understanding of documentation strategies, knowledge management and best practices
Desirable
- Familiarity with identity verification processes or security technology
- Experience with software to curate, design, create and edit graphic images and visual elements
- Experience with video and recording software
- Experience with learning management systems
- Knowledge of SEO/ AI search best practices and experience with knowledge base optimization
- Theoretical/ practical knowledge of programming languages (e.g. HTML)
What the job involves
- Develop clear, concise, and engaging written content for various customer touch points, including onboarding guides, FAQs, product documentation, and instructional materials
- Create step-by-step guides, tutorials, and documentation to help technical and non-technical users integrate and use the platform effectively
- Design and write training materials, including e-learning modules, video scripts, and presentations, to assist new customers and partners in understanding our platform
- Utilisation of visual elements across a variety of materials
- Regularly update and optimize existing content based on user feedback, product updates, and data insights to improve the customer experience
- Collaborate with different departments to ensure content accuracy and that it addresses common customer pain points
- Ensure that all content is aligned with the company’s brand voice and tone, delivering a consistent and professional user experience
- Support the development of a comprehensive knowledge base and ensure content is optimized for search engines and AI search, making it easy for customers to find relevant information
Our take
Verification security is an evolving issue that, as businesses continue to digitise, many spend unnecessary amounts of time building the infrastructure for. Sumsub has built a global verification platform that helps remote workers and international employees securely log into their work accounts in a simple and secure manner.
The all-in-one verification platform is used by more than 4,000 companies to verify users and transactions. Sumsub has also developed a compliance-as-a-service platform, a first-of-its-kind application that helps companies adhere to AML regulations to “Know Your Customer” (KYC). Expanding from its one-size-fits-all verification service has reaped dividends for Sumsub, which enjoyed $30M in Series B funding off the back of its compliance service launch in 2022.
Moving forward, Sumsub is looking strong within a competitive verification market. Its products are applicable to a range of industries within tech including fintech, gaming, and even rideshare apps. The latter is an especially lucrative market in Europe, car ownership trends shifting, with a growing share of drivers opting for flexible mobility solutions over owning a vehicle outright. This indicates that ridesharing is a particularly lucrative sector for Sumsub to tackle.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2022
$30m
SERIES B
Sep 2020
$6m
SERIES A
Total funding: $36m
Company HQ
Bay, Springfield, MA
Leadership
Andrew Sever
(Co-Founder & CEO)Leading Sumsub's operations and global growth, aiming to make it a one-stop hub for verification and compliance. Theoretical physicist that previously was a C-suite manager in top IT companies.
Peter Sever
(Co-Founder & CSO)Peter, as CSO, ensures Sumsub meets market demand and achieves stable growth by planning new features. He ensures customer feedback shapes product development, working closely with CSO teams.
Jacob Sever
(Co-Founder & CIO)Jacob leverages his expertise in product design, animation, and computer graphics to combat digital fraud. Leading transformative initiatives, he aligns business strategy with innovative approaches.
Vyacheslav Zholudev
(Co-Founder & CTO)With a Ph.D. in Computer Science from Jacobs University, drives Sumsub's development team to achieve complex goals. His expertise ensures 99.996% uptime. Previously impacting at ResearchGate.
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