Senior Solutions Engineer, Signifyd
Strategic Accounts
$135-175k
+ Stock Options & Annual Performance Bonus or Commissions.
Travel up to 20%
eCommerce fraud protection and cybersecurity platform
Open for applications
eCommerce fraud protection and cybersecurity platform
501-1000 employees
Open for applications
$135-175k
+ Stock Options & Annual Performance Bonus or Commissions.
Travel up to 20%
501-1000 employees
Company mission
To empower brands with the confidence for fearless e-commerce through an end-to-end security platform helps clients to pre-emptively prevent fraud.
Role
Who you are
- Our hiring process will select for a candidate who thrives in a high-impact, client-facing role that demands both technical acumen and strategic thinking
- The ideal candidate will possess a high degree of autonomy, resilience, ingenuity, and creativity
- They should also have a demonstrated ability to comprehend, administer, and even build complex technical systems. Experience in data analysis, engineering, software development, and/or project management are vital abilities
- 5+ years of experience in customer-facing sales/pre-sales environments, preferably in antifraud or payments-related domains
- Experience with Python, JavaScript, SQL and/or other web, programming, and scripting tools
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
- Strong independent work ethic and an ability to troubleshoot complex technical issues and build innovative solutions under tight deadlines
- Creative, resourceful, detail-oriented, and highly organized
- Excellent presentation and communication skills virtually and in-person
- Enjoy/willingness to travel (up to 20%)
- Passion for customer service
- Passion for new technology
What the job involves
- We are looking for a Senior Solutions Engineer, Strategic Accounts to join Signifyd's Solutions Design team
- The Solutions Design team is composed of Solutions Engineers who work most closely with our Sales teams, supporting the technical needs of deal teams with their expertise and acumen
- This will require both conversational and advisory support as well as tactical, operational support in the form of ad hoc data manipulation and analysis, rapid prototyping, and technical problem solving
- As a Staff Solutions Engineer focused on Strategic Accounts, you will play a critical role in helping our Sales team win new business and design solutions that the implementation department can quickly bring to production
- You will be engaged on our most critical accounts and opportunities, working with cross-functional leaders from across the organization: Sales, Data Science, Risk Intelligence, Product, Engineering, and more
- Your mission is to help our team achieve our most important and most challenging technical demands when engaging with potential new customers
- Collaborate with strategic account teams to design and optimize machine learning solutions for high-value retailer and financial services clients to solve account integrity, payments, fraud, abuse and logistics problems
- Serve as the technical point of contact during the pre-sales process, ensuring alignment between client needs and product capabilities and lead technical discussions on solution integration, APIs, and eCommerce workflows
- Lead proof-of-value exercises and reliably win deals and reinforce Signifyd’s position as the market leader
- Conduct in-depth technical demonstrations and presentations, addressing client-specific challenges
- Develop custom scripts and tools to support unique client requirements
- Work closely with engineering and product teams to escalate and resolve technical issues
- Analyze and interpret large datasets to identify fraud patterns and trends, leveraging tools like Python, SQL, and Pandas
- Accompany the post-sales implementation process to ensure continuous improvement of pre-sales technical processes and solutions
- Partner with the Value Engineering and Sales teams to respond to RFPs and security questionnaires
- Design engaging content and training to demonstrate Signifyd’s value through our products and capabilities to prospects and customers
- Conduct research and solve problems surrounding new solutions and unique integration scenarios
- Document customer expectations and order flows to clearly outline the known current state and the desired future state
Our take
The growth in eCommerce over the last 20 years has also caused a large rise in consumer fraud. Signifyd provides an end-to-end platform for commerce protection. The solution solves the challenges that growing eCommerce businesses persistently face, billions of dollars lost in chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious, manual transaction investigations.
Signifyd offers a 100% financial guarantee against chargebacks and fraud on approved orders, protecting merchants from unscrupulous customers and criminals. Its machine learning, data-driven approach helps businesses reduce false positives and wrongly declined orders, permitting them to make instant ship/don’t ship decisions and improve the experience for legitimate customers.
In 2021, Signifyd raised $205 million in a Series E funding round, the company also signed new customers Samsung, Lenovo, and Walmart, and significantly expanded its workforce in Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$205m
SERIES E
May 2018
$100m
SERIES D
Total funding: $411m
Company benefits
- Growth Opportunities
- Cash & Equity
- Exciting Workplace
- Competitive Benefits
- 4-day Workweek
Company values
- Curious and Hungry - Stay a lifelong learner with a bias for action. It's always Day 1
- Tenacious - Be a pioneer and never give up. Creating something new is hard work
- Customer Compassion - Empathize with your customers and solve their problems. We exist to help them succeed
- Design for Scale - Build solutions to scale and last. We are here to stay
- Agile - Be aware, nimble and adapt quickly. Everything changes
- Roll up your Sleeves - Be helpful, humble, learn from everyone and have fun. No one succeeds alone
Company HQ
Downtown San Jose, San Jose, CA
Articles
Leadership
Rajesh Ramanand
(CEO)They started their career at FedEx in Payments and Shipping Risk for 8 years prior to joining PayPal as Head of Risk. They left this position after 2 years in June 2011 to co-found Signifyd with Michael.
Michael Liberty
(CPO)Prior to Signifyd, they were the Head of Digital Goods and Platform Risk at PayPal. Before PayPal, they served as the Director of Business Development and then COO of GWC Warranty, a specialty insurance company.
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