Senior Site Reliability Engineer, Invoca
$127-191k
+ Bonus potential
More information about location
AI-powered conversation intelligence platform
Be an early applicant
AI-powered conversation intelligence platform
201-500 employees
Be an early applicant
$127-191k
+ Bonus potential
More information about location
201-500 employees
Company mission
To enable revenue teams to turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Role
Who you are
- We are looking for a candidate who is excited to learn and grow with us. Your experience is important, but your collaborative spirit, problem-solving skills, and passion for technology are what will make you successful
- Professional Experience: You have 4+ years of experience in an SRE, DevOps, Systems Administration, or related Software Engineering role
- Leadership and Initiative: You’ve led technical initiatives and know how to remove roadblocks on complex tasks. You are accountable for your deliverables and proactively build your knowledge to improve solutions
- Collaborative Mindset: You excel at working within a team, helping to manage priorities, and negotiating solutions based on value and constraints. You have an interest and ability in mentoring other engineers
- Compliance Knowledge: You have experience maintaining compliance in at least one framework, such as PCI, SOC2, or ISO27001. Experience working with security teams and/or a DeSecOps culture
- Technical Expertise: You have demonstrable experience with many of the following technologies or highly similar alternatives:
- Cloud Computing: Deep experience with cloud-native computing and networking, particularly in AWS or GCP
- Infrastructure as Code: Strong skills with tools like Terraform and Chef
- Containerization: Proficiency with Docker and Kubernetes
- Operating Systems: A solid foundation in Linux (we use Debian)
- Programming: Fluency in a relevant language such as Ruby or Go
- Configuration Management: Experience with tools like Chef
- Databases: Knowledge of database management, particularly with MySQL
- Observability: Hands-on experience with tooling like Prometheus, Grafana, Thanos, and the ELK Stack
- Event-Driven Systems: Familiarity with technologies like Kafka and Consul
- Telephony (Bonus): Exposure to SIP, FreeSWITCH, or Kamailio is a plus
What the job involves
- At Invoca, our Site Reliability Engineering (SRE) group is the bedrock of our mission, ensuring our B2B customers have a seamless, secure, and lightning-fast experience
- We are looking for a collaborative and innovative SRE to help us tackle complex challenges in cloud infrastructure, real-time data processing, and enterprise-grade security
- Our SRE group operates on a dual-pronged mission to ensure production excellence
- We believe in empowering our software teams while maintaining a rock-solid core infrastructure
- SRE Consulting: This team partners directly with software development teams, acting as expert consultants to help them build long-term solutions. They focus on shifting reliability left, giving developers the tools and confidence to own their infrastructure needs from the start
- SRE Core: This team takes ownership of our foundational services, providing Invoca with a reliable and innovative platform. They are the experts who advance our core infrastructure, ensuring it can meet the demands of today and the challenges of tomorrow
- Together, we are responsible for the uptime, performance, cost, and observability of the entire Invoca platform—from real-time call routing and audio processing to our numerous APIs and data stores
- If you thrive on solving large-scale problems and want your work to have a direct impact on customer success, you'll find a home here
- This role reports to the Director of SRE
- Architect for Scale and Security: You will be a key player in supporting the cloud infrastructure and security of our SaaS applications, ensuring they are robust and scalable within a continuous deployment environment
- Champion Engineering Excellence: You'll influence the modern Software Development Life Cycle (SDLC), incorporating best practices for scalability, testability, observability, and security into every stage of design and development
- Lead Complex Problem-Solving: You will guide teams through systematic problem identification, evaluation, and implementation, using your exceptional communication skills to drive solutions forward
- Drive Technical Initiatives: You'll take ownership for team outcomes, maintain critical features in production, and help drive prioritization with a customer-focused mindset
- Mentor and Elevate the Team: You will have the opportunity to mentor other engineers, sharing your knowledge and helping to build an even stronger team
- Ensure System Reliability: Maintain highly available infrastructure by participating in a blame-aware, sustainable on-call rotation that focuses on incident response, long-term operational issue remediation, and continuous improvement through Learning From Incidents
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
Through funding raised from several investment organisations, including Silver Lake Waterman and Kingfisher Investment Advisors, the startup has now been branded a Unicorn and is in a prime spot for further growth. Its priority has been to invest in product innovation through both organic development and acquisitions. Also, its recent arrival on Google Cloud Marketplace marks a milestone in the company's growing collaboration with Google, allowing joint customers to power more effective media strategies even more easily as they strive for revenue growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Paid Time Off - 20 days off for all full-time employees, plus 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more
- Medical, Dental and Vision Coverage
- Mental Well-being & Employee Assistance Program
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical) - an additional week of PTO along with a bonus after seven years of service
- Wellness Subsidy - for gym membership, fitness classes, etc.
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Colin Kelley
(Co-Founder & CTO)Previously worked as the CTO at CallWave and as a Software Architect at Unisys / Pulsepoint.
Rob Duva
(Co-Founder)Co-Founder of Fin & Field. Previously worked at CallWave in multiple roles, including Senior Product Manager and the Director of Customer Acquisitions.
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