Partner Sales Executive, Ultimate
EMEA South
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- We are looking for someone with proven achievements in exceeding quotas, embraces a ‘hunter’ mentality, and is passionate about achieving both partner and customer success
- Bachelor’s degree
- 5+ years or more in selling business-to-business, with 3 of those years of experience in a high tech, fast paced software SaaS company
- Quota carrying experience with a track record of over-achieving sales targets
- Proficiency with various software applications programs, including: Google Apps, CRM, Docs, Spreadsheets, Presentations etc
- Strong prospecting, as well as having excellent time management and organization capabilities
- Tenacity, drive, and motivation to be a top performer who exceeds expectations
- Excellent interpersonal and communication skills (verbal and written) including outstanding video conference presence
- Proficient in creating business plans with C-level stakeholders that guide and ensure successful execution with partners as well as internal stakeholders
- Significant experience selling within the software/SaaS industry
- Self motivated and accountable with a tenacious work ethic to over-achieve targets and find innovative solutions to obstacles
- Must be flexible and comfortable working in a fast-paced, high growth, and collaborative environment
- Knowledge of a sales methodology (i.e. Sandler, Challenger Sales etc.) a plus; ability to coach others throughout a sales cycle and experience with forecasting
- Strong analytical skills; experience building reports and dashboards, working with BI tools a plus
- Fluency in both English, Spanish - required Italian and others an advantage
What the job involves
- As a Partner Sales Executive you will be part of a growing Partner Sales Team and a critical piece of company growth initiatives in EMEA
- You will build, operationalize, and own the plan for partner-led business in your sales territory
- Responsibilities include recruiting and onboarding new partners and ensuring Partners achieve our revenue and profitability growth goals for the region and segment while aligning with Zendesk’s strategy
- You will also run and lead opportunities with partners and Zendesk Direct Sales colleagues
- Build a powerful ecosystem of partners that are aligned with our Go To Market priorities and amplify the Zendesk brand in the region
- Achieve our Partner sales targets, both across new business as well as expansion opportunities within existing customers
- Assess whether you have sufficient capacity and capability from your existing partners and recruit, onboard and enable new partners where there are gaps
- Enable our Partners on key Zendesk value propositions and sales plays such that they are a true extension of Zendesk to our mutual clients and prospects. Train Partners on Zendesk products, systems, Partner Connect portal, and enablement tools
- Build a joint business plan with each of your top partners, reviewing progress quarterly. Take appropriate remedial actions if there are gaps in performance (both from a Zendesk and Partner perspective)
- Align the regional sales organizations with relevant Partners and ensure there is strong mutual support and understanding. Act as a liaison between Zendesk Partner ecosystem and the Zendesk Sales Team to help Partners close sales opportunities and to facilitate GTM activities and introductions
- Collaborate with Zendesk Marketing and Zendesk Partner Marketing to build, track, and implement joint GTM activities for top-of-the-funnel Partner pipeline and revenue. Ensure we have high ROI from such investments and ensure timely follow-up of leads
- Provide Partners with an excellent experience and support them with their queries within Zendesk across functions (such as the Pre-Sales organization, Sales, Sales Operations, Marketing, Enablement, etc.)
- Track sales opportunities (leads, deal registration, quotes, etc.) and drive Partner revenue generation activities to achieve agreed-upon targets. Ensure Partners follow Zendesk’s sales methodology, control deals and forecast accurately
- Keep a continuous focus on building a strong new business pipeline
- Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
- Be a Zendesk Partner Program ambassador, both internally and externally
- Maintain and update Partner information in our CRM tool and provide accurate forecasts on a weekly basis
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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