Customer Support Analyst, iSpot.tv
$63.3-75.9k
+ Stock options
More information about location
Real-time TV advertisement analytics platform
Be an early applicant
Real-time TV advertisement analytics platform
201-500 employees
Be an early applicant
$63.3-75.9k
+ Stock options
More information about location
201-500 employees
Company mission
To unify ad measurement across creative, audience and outcomes to drive optimal video advertising performance for our customers.
Role
Who you are
- A proactive communicator: You’ re extremely responsive and effective with both written and verbal communication
- Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve
- Exceptional written and oral communication skills that influence others
- Builds understanding through active listening to what others have to say and responding appropriately
- Highly organized and detail-oriented: You pay close attention to textual detail while processing information
- Ability to manage multiple priorities and projects and deliver on-time
- An analytical storyteller: You posses numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications
- You thrive working in complex environments with many internal and external stakeholders
- You know how to admit what you don't know, and how to ask the right people for help You are comfortable navigating ambiguity and operating in the gray space
- A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions
- A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems
- You enjoy a challenge and will look at potential solutions through multiple lenses
- You can easily adjust to new situations, pivot when priorities change and make accommodations as needed to be effective in your role and deliver on goals
What the job involves
- Respond to external and internal customer questions in a timely and accurate way via Zendesk, leverage JIRA/Confluence where appropriate
- Apply knowledge of iSpot solutions to interpret and resolve support issues effectively and efficiently
- Respond to all tickets within set service levels
- Manage and monitor escalated issues
- Interact daily across market-facing and engineering teams
- Analyze and report on monthly sprints to improve product documentation, educational materials, deficiencies in standard documentation, and fill gaps in content
- Evaluate, troubleshoot, and follow up on issues, as well as replicate and document for further escalation where required
- Provide an exceptional level of customer service
- Work to educate stakeholders as appropriate to mitigate issues moving forward
Our take
New streaming platforms and CTV provide novel data that shows great potential to improve advertising engagement. However, information such as how many times an ad was aired and watched, whether viewers were captivated, and how relevant it is to their viewing preferences can still be difficult to access.
iSpot.tv provides an ad measurement platform for TV, streaming platforms, and DSPs, allowing businesses to measure the success of their marketing campaigns in real time to fuel rapid optimization. The platform provides information such as brand recognition, purchase intent, likeability, and audience relevance, allowing businesses to benchmark this information against competitors to reduce wasted advertising spend and increase impressions. Over $500 billion of ad spend has been measured on the platform with almost 40 billion conversions attributed to iSpot.tv's service.
Whilst other marketing platforms are tackling similar obstacles to iSpot.tv, the company uniquely categorizes its data into insights that are easily understood and comparable relative to competitors. Furthermore, the company has ensured that its services are integrated with other 300 major streaming platforms and DSPs, futureproofing itself for the new wave of TV viewers.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$325m
GROWTH EQUITY VC
Sep 2018
$30m
SERIES C
Total funding: $382.8m
Company benefits
- Healthcare: iSport offers two medical and dental plans for employees and their dependents as well as vision insurance. Employees may elect comprehensive individual coverage for medial, dental and vision for only $35/month
- Equity: Stock options are awarded upon hire. Additional grants may be rewarded during the compensation planning cycles
- Financial Wellbeing: iSport offers 401(k) and Roth 401(k) with a discretionary employer annual match. A tax advising benefit is offered via Carta. Short and long-term disability coverage and Life and AD&D insurance are also offered
- Health & Wellbeing: Virtual wellness classes, company wide wellness challenges, onsite health fair, as well as employee assistance program (EAP) are all offered as a way of supporting your health and wellbeing
- Tuition Reimbursement: Unlimited access to a comprehensive learning platform and tuition reimbursement to help advance your career at iSpot
Company HQ
West Lake Sammamish, Bellevue, WA
Leadership
Sean Muller
(Founder & CEO)Experience as CTO and Vice President of Product Development for eNom, Inc. Was also COO of MediaNet Digital, Inc. from 2008 to 2011.
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