Technical Account Management Team Lead, Claroty
More information about location
Extended IoT cybersecurity platform
Open for applications
Extended IoT cybersecurity platform
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To secure the cyber-physical systems that underpin our lives.
Role
Who you are
- We’re growing and looking to hire a Technical Account Management Team Lead who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- 7+ years of experience in Technical Account Management, Security Consulting, Network Engineering, or similar technical customer-facing roles
- 2+ years of experience leading or mentoring technical teams
- Proven ability to manage complex enterprise customer relationships
- Experience working with industrial environments, operational technology (OT), ICS networks, or critical infrastructure
- Understanding of cybersecurity architecture and risk reduction strategies in operational environments
- Familiarity with OT security challenges including IT/OT convergence and industrial protocol visibility
- Strong expertise in L2/L3 networking and enterprise network architecture
- Ability to analyze multi-protocol industrial network environments
- Experience mapping communication flows and designing secure segmentation strategies
- Familiarity with cybersecurity and industrial security frameworks such as:
- IEC 62443
- NIST Cybersecurity Framework
- MITRE ATT&CK for ICS
- Cisco CCNP certification (or equivalent networking expertise)
- Strong knowledge of enterprise networking protocols and architectures
- Excellent communication and presentation skills
- Ability to engage both technical stakeholders and executive leadership
- Proven ability to translate complex technical topics into business value
- Professional proficiency in English
- Additional European languages are a strong advantage
- Willingness to travel up to 40% to support customer engagements and internal collaboration
What the job involves
- We are looking for a Technical Account Management Team Lead to join our Customer Experience organization and lead a team of highly skilled Technical Account Managers supporting enterprise customers across critical infrastructure, industrial, and operational technology (OT) environments
- In this role, you will combine technical leadership, people management, and strategic customer engagement to ensure our customers maximize the value of the Claroty platform
- You will mentor a team of TAMs while also acting as a senior technical advisor for complex customer environments, helping organizations improve their cybersecurity posture and reduce risk across cyber-physical systems
- This is a high-impact leadership position at the intersection of cybersecurity strategy, OT networking, and customer success
- Lead, mentor, and grow a team of Technical Account Managers supporting strategic enterprise customers
- Drive a culture of technical excellence, accountability, and customer obsession within the TAM organization
- Recruit, onboard, and coach TAMs to ensure consistent delivery of high-quality technical advisory services
- Serve as a senior trusted advisor for key enterprise customers across OT/ICS environments
- Guide organizations on cybersecurity architecture, network segmentation strategies, and OT visibility best practices
- Support executive-level conversations around risk reduction, resilience, and CPS security strategy
- Oversee the full customer lifecycle from deployment and onboarding to long-term platform adoption and maturity
- Ensure customers derive measurable value from Claroty solutions through proactive engagement and strategic planning
- Identify risks, adoption gaps, and expansion opportunities across customer environments
- Support TAMs and customers in analyzing complex industrial environments and multi-protocol OT networks
- Assist in mapping communication flows, understanding asset relationships, and defining secure segmentation architectures
- Provide deep technical guidance across IT/OT convergence, network security, and industrial protocols
- Act as the technical escalation point for complex customer challenges
- Partner closely with Support, Product Management, Engineering, Sales, and Customer Success teams to resolve issues and improve customer outcomes
- Translate customer feedback and field insights into actionable product and platform improvements
- Develop and scale the TAM playbook, standardizing methodologies, engagement models, and success metrics
- Define and track KPIs related to adoption, customer satisfaction, and risk reduction outcomes
- Continuously improve TAM delivery frameworks to support regional growth
Salary benchmarks
Our take
Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.
Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organisations, providing robust protection in an increasingly complex digital landscape.
Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deployed by hundreds of organisations at thousands of sites worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2026
$150m
SERIES F
Jun 2024
$20m
LATE VC
Total funding: $911.6m
Company HQ
Koreatown, New York, NY
Leadership
Galina Antova
(Co-Founder)Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.
Amir Zilberstein
(Co-Founder & Chairman)Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.
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