Product Analyst, FareHarbor
Level 2
2-3 days a week in office
Booking solutions for tour operators
Posted today
Booking solutions for tour operators
501-1000 employees
Posted today
2-3 days a week in office
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- 4+ years of relevant experience in product analytics, data analytics, or a related field
- Experience in B2B SaaS environment is a plus
- Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Economics, Computer Science) or equivalent job experience
- Strong SQL proficiency with a track record of writing complex queries for large data sets
- Knowledge of Python (Pandas, Statsmodels, NumPy, SciPy, Matplotlib, etc.etc) and/or R, Spark/Hadoop
- Hands-on experience with product analytics tools (e.g., Mixpanel, Amplitude, Google Analytics or similar web analytics tool) and data visualization (e.g. Looker, Tableau or similar)
- Proven ability to design and analyze A/B tests and other experimentation methods
- Solid understanding of product development lifecycles and experience working in Agile or Scrum environments
- Excellent communication skills—able to distill complex data findings into actionable insights for cross-functional teams
- Experience with statistical analysis (confidence intervals, significance testing) and data modeling concepts is a plus
What the job involves
- A Product Analyst (Level 2) role is designed to help our product initiatives with actionable quantitative insights, being part of the Global Business Intelligence department
- We are looking for a motivated professional to join our growing Product Analytics team in Amsterdam
- In this role, you will partner closely with Product Managers, Engineers, and Commercial teams to analyze user and client behavior, identify key insights, and drive data-informed decisions that support the development and execution of FareHarbor’s product strategy
- As a Product Analyst (Level 2), you’ll be part of a collaborative environment where your data-driven recommendations will influence our product roadmap and contribute to the success of both FareHarbor and our clients
- This role reports into the Manager of Product Analytics
- To be successful in this role, you are required to have strong product and data analytics skills, the ability to work independently, and contribute to the BI team’s analytical best practices
- Conduct in-depth data analyses using SQL and product analytics tools (e.g. Mixpanel, Amplitude, StatSig, or similar) to understand user behavior and product performance
- Develop and maintain dashboards (e.g. , Tableau, Looker, Mixpanel, or similar) to track KPIs such as funnel conversion, user retention, and feature adoption
- Work closely with Product Managers to define success metrics for new and existing features, leveraging both quantitative and qualitative data
- Identify trends, uncover user pain points, and propose evidence-based recommendations that inform product development and prioritization
- Design and analyze A/B tests to validate hypotheses, measure impact of product changes, and ensure decisions are rooted in robust statistical analysis
- Recommend improvements based on test findings and share best practices with cross-functional teams
- Collaborate with Engineering and Data teams to ensure data integrity, optimize data pipelines, and validate results
- Communicate insights effectively to both technical and non-technical stakeholders, providing clear recommendations
- Support junior analysts through coaching, peer reviews, and knowledge-sharing sessions
- Contribute to the development of standardized analytics frameworks and documentation to elevate team efficiency
Application process
- The first step in our interview process is always an initial chat (phone or video call) with a member of our Recruitment Team, usually followed by an interview process where you may meet with other member(s) of the team during scheduled times
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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