US Technical Support Engineer, Yugabyte

• Strong technical foundation in at least one of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.)
• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly
• Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences
• Proactive, customer-first mindset, with patience and persistence when resolving issues
• Ability to work independently in a fully remote environment while collaborating across global teams
• Willingness to work Central Time Zone business hours

Desirable

• We are seeking a Technical Support Engineer to join our growing Customer Success organization
• While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture
• The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB
• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively
• Maintain detailed case documentation and follow established support processes
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers
• Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem
• Participate in a global on-call rotation, providing after-hours and weekend support when assigned