Customer Implementation Manager, Strapi
€50-65k
+ Equity; Salary is benchmarked on European rates and may vary by other locations
Open-source headless CMS
Job no longer available
Open-source headless CMS
21-100 employees
Job no longer available
€50-65k
+ Equity; Salary is benchmarked on European rates and may vary by other locations
21-100 employees
Company mission
To develop the most customizable CMS on the market, empowering developers to create millions of digital projects.
Role
Who you are
- The right person for this role will have experience working with complex technical solutions like a headless CMS while focusing on working with customers during the first couple of months of their subscription
- 1+ years experience working with customers or clients in a high velocity environment
- Deep knowledge of complicated developer tools like a Headless CMS solution
- A deep understanding of troubleshooting methodologies and strong problem solving skills
- Experienced in working with customer relationship tools such as Hubspot and helpdesk tools like Freshdesk to help manage your day-to-day work
- Experience with working remotely a big plus
What the job involves
- The User Success team at Strapi is currently looking to add a Implementation Manager with strong experience in helping users adopt technical products such as a headless CMS
- Partner very closely with other members of our User Success Team, as well as our Sales Team. You’ll have the unique opportunity to explore and help large businesses adopt Strapi as part of their digital project
- Work with new customers to develop an implementation plan with goals and milestones to determine a successful implementation outcome
- Manage the handover from pre-sales to paying customer
- Document any customer feedback and deliver internally to product teams
- Serve as the first point of contact for large accounts during the first few months of their subscription
- Work closely with the Support Engineers to help troubleshoot complex support-related issues
- Help manage billing issues and topics related to our Strapi Cloud solution
- Develop new processes to help improve our day-to-day delivery of customer service to improve our product adoption with our customers
- Work hand-in-hand with our marketing teams on scalable adoption initiatives for our Strapi Cloud ecosystem
- Document any known issues or bug reports to our GitHub repo
- Help thwart potential churn by proactively engaging our customers
Application process
- This process tends to take 2-3 weeks max, but happy to adapt to your specific needs
- Meet the team!
- First video call with the Talent Acquisition Team or the hiring Manager
- Technical assessment & Assessment debriefing
- Team meetings (with a few Strapiers)
- References check
- At any moment, the process can stop, and the team will be happy to give you a call to share their feedback or get into more details
Our take
Strapi is an open-source, headless CMS that helps developers manage content for websites and apps. It separates the back-end from the front-end, giving developers the flexibility to use any front-end framework while managing content through customizable APIs like GraphQL and REST.
Exciting news came when Strapi launched Strapi Cloud, a new hosting solution that simplifies deployment by handling server management for developer.s. It offers easy setup, customizable infrastructure, and integrates seamlessly with tools like PostgreSQL and Cloudflare, making it ideal for small and medium businesses.
This launch came shortly after raising substantial funding. Alongside it, the company plans to further enhance its platform and expand on its cloud services. With this strong investor backing and exciting launches, the company is well-positioned for a future of success in the headless CMS space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2022
$31m
SERIES B
May 2020
$10m
EARLY VC
Total funding: $45m
Company benefits
- Work from anywhere: we're a remote-first company, so we can work wherever home is. And WiFi
- Expanded health benefits: Including premium medical, dental, and vision coverage for employees and their dependent loved ones.
- Equity for everyone: We win together. On top of a competitive salary, every Strapier has equity that grows with you in the company
- Work/life balance: We believe hard work goes with cooling-off time too. Every Strapier worldwide has a minimum of 25 PTO to take some time off regularly to protect a healthy work/life balance
- Office costs covered: Work from home or from a coworking space – we’ll cover the costs
- Parents on a mission: 16 weeks fully paid parental leave for every new Strapi parent regardless of gender, seniority and kind of filiation with the child
- Up-to-date always: We’ll cover all hardware and software needed so you’re always with the latest versions
- Grow as you are: From day one, we provide budget and tools to learn and grow both professionally and personally
- Off site: We all gather physically or virtually twice a year
- Mental and/or career support: As #care is our first value, we've partnered with Moka.care to offer Strapiers one-on-one sessions with certified coaches, therapists, and psychologists
- Emergency days: 5 paid days per year, for each Strapier in trouble (miscarriage, grief, domestic violence, sick kids or dependants) who needs a day or a few days off to manage it
Company HQ
SoMa, San Francisco, CA
Leadership
Pierre Burgy
(Co-Founder & CEO)Previously worked as a Full Stack Developer at Oui Will and Checkout.com.
Aurelien Georget
(Co-Founder & CPO)Previously a Project Manager at Vendée Globe and Octave & Octave. They also spent time as a Front-End Developer at Dailymotion and Synger'hetic.
Alexandre B.
(CTO)Initially joined Strapi in 2019 as a Tech Lead before working their way up to CTO in 2021. Previously a Freelance Web Developer, a Software Engineer at BLOOM, and a Tech Lead at Kilix.
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