Partner Program Manager, Twilio

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered
• 5-8 years of experience in sales enablement, project or program management, customer success, or a similar role focused on partner engagement and program operations
• Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally
• Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys
• Experience with documentation management and content creation for program guides and enablement resources
• Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments

Desirable

• We’re looking for a Partner Program Manager - Enablement Lead to accelerate the success of Twilio’s global partner ecosystem
• This role sits at the intersection of partner programs, strategy, sales enablement, and operations — ensuring our internal teams and partners have the tools, knowledge, and content they need to deliver results
• As the face of partner enablement, you’ll work cross-functionally with Partner Account Managers (PAMs), Account Executives (AEs), Sales Enablement, Marketing, and the broader Global Alliances team to build and manage repeatable, scalable enablement programs for Systems Integrators (SIs), Consulting Partners, and Independent Software Vendors (ISVs)
• Whether it’s building toolkits for the field, driving awareness of partner assets, or executing global enablement campaigns — you will be the driving force behind how we educate, activate, and empower our partners and internal stakeholders
• Design and Own the Partner Enablement Strategy: Lead the strategy, development, and execution of Twilio’s global partner enablement programs. Build scalable, role-based onboarding and training paths by partner type and region, and expand the certification roadmap in collaboration with cross-functional stakeholders
• Develop and Deliver Enablement Content: Create and maintain high-impact learning content including onboarding journeys, AE-facing playbooks, pitch decks, solution positioning, and joint GTM toolkits. Deliver a blend of live, on-demand, and self-serve learning experiences, using tools like MindTickle and Highspot. Localize and refresh resources to meet regional and partner-specific needs
• Drive Program Execution & Adoption: Lead partner-facing programs, ensuring strong collaboration with PAMs and AEs to manage logistics, track deliverables, and drive engagement. Launch internal training to align teams on partner strategy and value
• Manage Enablement Systems & Governance: Oversee enablement content on platforms including Highspot, Impartner, Slack and MindTickle — ensuring content is current, discoverable, and aligned to field and partner needs. Conduct regular audits and drive adoption of tools across teams
• Enable Stakeholder Alignment & Partner Communications: Act as the face of partner enablement, working closely with Sales Enablement, GTM, and the Partner org to align priorities, share best practices, and ensure consistent messaging across internal and external audiences. Monitor partner engagement, certification progress, and enablement impact, adapting programs as needed

• Applications for this role are intended to be accepted until June 16, 2025, but may change based on business needs