IT Manager, BuildOps
$90-100k
Management software for commercial speciality contractors
Be an early applicant
Management software for commercial speciality contractors
201-500 employees
Be an early applicant
$90-100k
201-500 employees
Company mission
To bring a true all-in-one solution with the best technology to the people who keep America's hospitals, power plants, and commercial real estate running.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 5-7 years of IT support leadership experience, with at least 3 years in a role within a high-growth SaaS or technology company
- Strong understanding of enterprise support technologies
- Expertise in modern data warehouse practices including cloud infrastructure
- Excellent communication and problem-solving skills
- Proficiency in IT service management (ITSM) frameworks
- Experience with cloud infrastructure (AWS preferred)
- Knowledge of remote support technologies
- Understanding of cybersecurity best practices
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Ability to work in a fast-paced, dynamic startup environment and adapt to change
What the job involves
- As our Manager, IT, you will lead the overall Information Technology strategy and execution, overseeing all aspects of the end user support, employee lifecycle, and smooth technology operations for our Los Angeles and Toronto-based teams
- End User Support Strategy:
- Develop and implement comprehensive IT support strategies aligned with company growth objectives
- Create robust support frameworks that enhance user experience and technological efficiency
- Establish standardized support protocols and best practices
- Manage and mentor the IT support team to deliver exceptional service
- Technical Support Infrastructure:
- Design and implement scalable end user support systems
- Develop help desk and ticketing processes for rapid issue resolution
- Create knowledge bases and self-service support resources
- Manage hardware and software asset management for employees
- User Training and Enablement:
- Design comprehensive technology onboarding programs
- Develop training materials for internal software and tools
- Conduct regular technology workshops and skill-building sessions
- Create documentation for IT processes and user guides
- Technology Performance and Optimization:
- Monitor and improve end user technology experience
- Implement performance tracking metrics for IT support
- Conduct regular system audits and performance assessments
- Recommend and implement technology improvements
- Governance, Compliance and Risk:
- Establish and maintain governance frameworks ensuring compliance with industry regulations
- Create and maintain documentation for handling procedures and compliance requirements including SOC2, HITRUST and ISO27001
Our take
BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.
The company's strategic focus on sub-contractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.
In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. Recently; the company secured new funding, this fresh infusion underscores investors' confidence ain the company's vision and it potential to revolutionize management software for the modern commercial contractor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
May 2023
$50m
EARLY VC
May 2022
$43m
SERIES A
Total funding: $98.8m
Company benefits
- LA, Toronto, & WFH opportunities
- Premium insurance coverage
- Wellness perks
- Competitive compensation
- Flexible schedule & PTO policy
- Professional development opportunities & events
- Great people, great place to work
Company values
- Collaborate to win: BuildOps thrives from individual and team contributions
- Love our customers: From everyday support to advancing the platform around our customers’ needs
- Act like an owner: Combining experience and knowledge to discover the best strategic decisions
Company HQ
Santa Monica, CA
Articles
Leadership
Alok Chanani
(CEO)Previously a Board Member at Wharton Angel Network, CEO at USA Commercial and Summer Associate at the Bernstein Companies.
Steve Chew
(Chief People Officer)Currently Community Lead at StartX. Previously Co-Founder and CEO at Swerv and Vice President of Marketing at Fundly.
Salary benchmarks
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