Manager of IT, BuildOps
$90-100k
3+ days a week in office (Santa Monica)
Management software for commercial contractors
Job no longer available
Management software for commercial contractors
501-1000 employees
Job no longer available
$90-100k
3+ days a week in office (Santa Monica)
501-1000 employees
Company mission
To build the system that helps commercial contractors shape the future of the trades.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 5-7 years of IT support leadership experience, with at least 3 years in a role within a high-growth SaaS or technology company
- Strong understanding of enterprise support technologies
- Expertise in modern data warehouse practices including cloud infrastructure
- Excellent communication and problem-solving skills
- Proficiency in IT service management (ITSM) frameworks
- Experience with cloud infrastructure (AWS preferred)
- Knowledge of remote support technologies
- Understanding of cybersecurity best practices
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Ability to work in a fast-paced, dynamic startup environment and adapt to change
What the job involves
- As our Manager, IT, you will lead the overall Information Technology strategy and execution, overseeing all aspects of the end user support, employee lifecycle, and smooth technology operations for our Los Angeles and Toronto-based teams
- Develop and implement comprehensive IT support strategies aligned with company growth objectives
- Create robust support frameworks that enhance user experience and technological efficiency
- Establish standardized support protocols and best practices
- Manage and mentor the IT support team to deliver exceptional service
- Design and implement scalable end user support systems
- Develop help desk and ticketing processes for rapid issue resolution
- Create knowledge bases and self-service support resources
- Manage hardware and software asset management for employees
- Design comprehensive technology onboarding programs
- Develop training materials for internal software and tools
- Conduct regular technology workshops and skill-building sessions
- Create documentation for IT processes and user guides
- Monitor and improve end user technology experience
- Implement performance tracking metrics for IT support
- Conduct regular system audits and performance assessments
- Recommend and implement technology improvements
- Establish and maintain governance frameworks ensuring compliance with industry regulations
- Create and maintain documentation for handling procedures and compliance requirements including SOC2, HITRUST and ISO27001
Our take
BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.
The company's strategic focus on sub-contractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.
In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. Recently; the company secured new funding and cemented its status as a unicorn. This is a sure sign of investors' confidence in the company's vision and its potential to revolutionize management software for the modern commercial contractor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$127m
SERIES C
May 2023
$50m
EARLY VC
Total funding: $225.8m
Company benefits
- Financial: Competitive base salary. Generous equity options. Performance bonuses for 95%+ employees. Bi- annual performance & compensation reviews. RRSP & 401k employee contribution plan.
- Health & Family: Health/dental/vision insurance as of Day 1. Paid parental leave. Life insurance + disability insurance. Employee Family Assistance Program (EAP).
- Other Perks: Flexible PTO. Home-office allowance. Hybrid flexibility. Access to awesome office spaces (in L A , Toronto, and Raleigh). Team retreats & off- sites.
Company HQ
Santa Monica, CA
Leadership
Alok Chanani
(Co-Founder & CEO)Previously a Board Member at Wharton Angel Network, CEO at USA Commercial and Summer Associate at the Bernstein Companies.
Steve Chew
(CSO)Currently Community Lead at StartX. Previously Co-Founder and CEO at Swerv and Vice President of Marketing at Fundly.
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