Implementation Specialist, Canary Technologies
Providing hospitality technology
Job no longer available
Providing hospitality technology
201-500 employees
Job no longer available
201-500 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- 2+ years of experience in onboarding, implementation, customer success, or project coordination at a SaaS company
- Strong organizational and project management skills; able to juggle multiple onboardings at once
- Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users
- Comfort using tools like CRMs, task management platforms, Zoom, and Slack
- Empathy and patience when working with hospitality clients, especially those new to technology
- A proactive, solutions-focused mindset and bias for action
- Ability to work cross-functionally with Customer Success, Product, and Solutions teams
- Attention to detail in configuring and delivering product setups tailored to client needs
- Experience in hospitality or familiarity with hotel operations and tech systems (not required)
What the job involves
- The Implementation Specialist at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products
- This role focuses on implementation, configuration, and guiding customers through a smooth go-live experience — not long-term account management
- They will lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Customer Success Managers and internal teams
- It’s a high-impact, customer-facing position ideal for someone who’s detail-oriented, tech-comfortable, and thrives on helping clients see value fast
- Own and manage the end-to-end onboarding process for new hotel clients, from kickoff through go-live
- Configure and deploy Canary’s suite of products based on each property's unique operational setup
- Lead client onboarding calls and training sessions, ensuring clear communication and smooth adoption
- Collaborate with Customer Success Managers to ensure a seamless transition into post-onboarding account management
- Troubleshoot onboarding issues quickly and effectively, maintaining a solutions-oriented approach
- Track and manage onboarding milestones, ensuring timely delivery and high-quality execution
- Drive product adoption by helping clients understand and utilize key features during onboarding
- Maintain accurate onboarding records in internal systems and contribute to onboarding documentation
- Identify opportunities to improve and scale onboarding processes for efficiency and consistency
- Act as a trusted guide to clients during their first interactions with Canary, setting the tone for long-term success
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
Financial District, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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