Customer Onboarding Specialist, Canary Technologies
Providing hospitality technology
Be an early applicant
Providing hospitality technology
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- 2+ years of experience in onboarding, implementation, customer success, or project coordination at a SaaS company
- Strong organizational and project management skills; able to juggle multiple onboardings at once
- Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users
- Comfort using tools like CRMs, task management platforms, Zoom, and Slack
- Empathy and patience when working with hospitality clients, especially those new to technology
- A proactive, solutions-focused mindset and bias for action
- Ability to work cross-functionally with Customer Success, Product, and Solutions teams
- Attention to detail in configuring and delivering product setups tailored to client needs
- Experience in hospitality or familiarity with hotel operations and tech systems (not required)
What the job involves
- The Onboarding Specialist at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products
- This role focuses on implementation, configuration, and guiding customers through a smooth go-live experience — not long-term account management
- They will lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Customer Success Managers and internal teams
- It’s a high-impact, customer-facing position ideal for someone who’s detail-oriented, tech-comfortable, and thrives on helping clients see value fast
- Own and manage the end-to-end onboarding process for new hotel clients, from kickoff through go-live
- Configure and deploy Canary’s suite of products based on each property's unique operational setup
- Lead client onboarding calls and training sessions, ensuring clear communication and smooth adoption
- Collaborate with Customer Success Managers to ensure a seamless transition into post-onboarding account management
- Troubleshoot onboarding issues quickly and effectively, maintaining a solutions-oriented approach
- Track and manage onboarding milestones, ensuring timely delivery and high-quality execution
- Drive product adoption by helping clients understand and utilize key features during onboarding
- Maintain accurate onboarding records in internal systems and contribute to onboarding documentation
- Identify opportunities to improve and scale onboarding processes for efficiency and consistency
- Act as a trusted guide to clients during their first interactions with Canary, setting the tone for long-term success
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$50m
SERIES C
Oct 2022
$30m
SERIES B
Total funding: $95.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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