Project Manager, CaptivateIQ

• 2+ years of project management experience in SaaS implementations, professional services, enterprise software deployments, or relevant experience
• Bachelor's degree in Business, Information Technology, Engineering, or a related field
• Experience with incentive compensation management, sales performance management, or related financial software is highly desirable
• Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments
• Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration
• Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks

Desirable

• We’re looking for a customer-focused and results-oriented Project Manager to join our Professional Services team
• In this external-facing role, you will lead complex SaaS implementations for enterprise clients, acting as the primary point of contact throughout the project lifecycle
• You’ll drive seamless customer onboarding by partnering closely with client stakeholders and cross-functional internal teams to deliver timely, high-impact outcomes
• Lead the end-to-end lifecycle of multiple customer implementation projects
• Create and manage detailed project plans covering scope, timelines, resource assignments, and budgets
• Establish trusted relationships with customer stakeholders to align on goals and expectations
• Manage ongoing communications and status reporting, ensuring transparency
• Identify and mitigate project risks using structured approaches
• Maintain documentation such as risk logs, change control records, and lessons learned