IT Support Specialist, HoneyBook
$86-96k
+ Equity grants
More information about location
2-3 days a week in office
Business management platform for Independents
Open for applications
Business management platform for Independents
201-500 employees
Open for applications
$86-96k
+ Equity grants
More information about location
2-3 days a week in office
201-500 employees
Company mission
To make it easier to run an independent business and live a life filled with passion and purpose.
Role
Who you are
- Technical Proficiency: Strong understanding of IT hardware, software, and networking concepts
- Customer Service Orientation: Excellent interpersonal and communication skills to interact with users of varying technical abilities
- Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently
- Attention to Detail: Meticulous approach to documentation and troubleshooting
- Adaptability: Ability to quickly learn new technologies and adapt to changing priorities
- Minimum of 3 years of experience in an IT help desk or similar role
- Providing white glove support to both onsite and remote staff
- Working with an MDM, preferably Jamf or JumpCloud to manage a mixed environment of MacOS and Windows
- Working with an IdP, preferably Okta and understanding of User Lifecycle Management
- Working with Google Workspaces Administration
- Supporting AV room conferencing equipment and software such as Google Meet or Zoom
- Supporting networking equipment and configuration, preferably Cisco Meraki
- Proven ability to troubleshoot and resolve technical issues
What the job involves
- The IT Support Specialist is responsible for providing first-level technical support to our employees. This role involves troubleshooting hardware and software issues, responding to incoming support requests, and resolving problems efficiently and effectively
- The goal is to minimize downtime and maximize user productivity
- Our teams leverage cutting edge solutions in support of their work. In joining the IT Support team at HoneyBook you’re joining a place where you’ll have the opportunity to support employees in their use of software and technical solutions beyond your typical IT environment
- Provide high quality IT support to a mix of both onsite and remote employees in the US and Tel Aviv
- Work closely with our IT Team based in Tel Aviv to provide support on tickets as needed
- Support technical onboarding of all new hires. This includes setting up systems, ordering hardware, and hosting (tech) onboarding sessions to ensure they’re ready for day one
- Inventory management and ownership of all equipment, including new hire equipment, conferencing equipment, loaner devices, etc
- Partner with our Office & Experience team to support office events
- Work on IT projects and collaborate with other HoneyBook teams as needed
Our take
The self-employed sector is growing quickly, with freelancers now comprising a third of America's workforce. HoneyBook addresses the challenges faced by solo entrepreneurs by offering an all-in-one platform for client communication, invoicing, and booking. it charges a subscription fee and a 3% fee for online transactions.
While competitors like Taver, 17hats, HubSpot Sales Hub, and Calendly offer similar services, HoneyBook stands out by providing an all-in-one platform where users can generate invoices and accept payments seamlessly. this has earned the trust of service providers across the US and Canada, with HoneyBook facilitating over $9B in business bookings.
With the freelance economy in the US projected to encompass 50% of the workforce by 2027, HoneyBook, a unicorn company, is well-positioned for continued growth and success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2021
$250m
SERIES E
May 2021
$155m
SERIES D
Total funding: $498m
Company benefits
- Medical insurance: We've got you and your family covered - from head to toe
- Parental leave: Welcome in parenthood with paid leave and quality time to spend with your family
- Open PTO: Take a break, hit reset, and come back refreshed
- Equity: Enjoy equity and retirement plans
- Wellness & development budget: Health mind, health body, and health career - it's all possible
- Hybrid workspace: Get office camaraderie or enjoy the flexibility to work wherever you work best
Company HQ
China Basin, San Francisco, CA
Leadership
Dror Shimoni
(Co-Founder & CTO)Worked as a Software Developer for companies including IDE, Matrix, AlSeek, ITG, and Semantinet.
Naama Alon
(Co-Founder)Studied Engineering, Design, and Art at Shankar. Worked as a UX Designer at RED-ID.
Oz Alon
(Co-Founder & CEO)Studied Law & Business at The Interdisciplinary Centre. Interned at Yehuda Raveh & Co. Owner of Backy Bar Ltd.
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