IT Support Specialist, HoneyBook
$86-96k
+ Equity grants
More information about location
2-3 days a week in office
Business management platform for Independents
Be an early applicant
Business management platform for Independents
201-500 employees
Be an early applicant
$86-96k
+ Equity grants
More information about location
2-3 days a week in office
201-500 employees
Company mission
To make it easier to run an independent business and live a life filled with passion and purpose.
Role
Who you are
- Technical Proficiency: Strong understanding of IT hardware, software, and networking concepts
- Customer Service Orientation: Excellent interpersonal and communication skills to interact with users of varying technical abilities
- Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently
- Attention to Detail: Meticulous approach to documentation and troubleshooting
- Adaptability: Ability to quickly learn new technologies and adapt to changing priorities
- Minimum of 3 years of experience in an IT help desk or similar role
- Providing white glove support to both onsite and remote staff
- Working with an MDM, preferably Jamf or JumpCloud to manage a mixed environment of MacOS and Windows
- Working with an IdP, preferably Okta and understanding of User Lifecycle Management
- Working with Google Workspaces Administration
- Supporting AV room conferencing equipment and software such as Google Meet or Zoom
- Supporting networking equipment and configuration, preferably Cisco Meraki
- Proven ability to troubleshoot and resolve technical issues
What the job involves
- The IT Support Specialist is responsible for providing first-level technical support to our employees. This role involves troubleshooting hardware and software issues, responding to incoming support requests, and resolving problems efficiently and effectively
- The goal is to minimize downtime and maximize user productivity
- Our teams leverage cutting edge solutions in support of their work. In joining the IT Support team at HoneyBook you’re joining a place where you’ll have the opportunity to support employees in their use of software and technical solutions beyond your typical IT environment
- Provide high quality IT support to a mix of both onsite and remote employees in the US and Tel Aviv
- Work closely with our IT Team based in Tel Aviv to provide support on tickets as needed
- Support technical onboarding of all new hires. This includes setting up systems, ordering hardware, and hosting (tech) onboarding sessions to ensure they’re ready for day one
- Inventory management and ownership of all equipment, including new hire equipment, conferencing equipment, loaner devices, etc
- Partner with our Office & Experience team to support office events
- Work on IT projects and collaborate with other HoneyBook teams as needed
Our take
The self-employed sector is growing quickly, with freelancers now comprising a third of America's workforce. HoneyBook addresses the challenges faced by solo entrepreneurs by offering an all-in-one platform for client communication, invoicing, and booking. it charges a subscription fee and a 3% fee for online transactions.
While competitors like Taver, 17hats, HubSpot Sales Hub, and Calendly offer similar services, HoneyBook stands out by providing an all-in-one platform where users can generate invoices and accept payments seamlessly. this has earned the trust of service providers across the US and Canada, with HoneyBook facilitating over $9B in business bookings.
With the freelance economy in the US projected to encompass 50% of the workforce by 2027, HoneyBook, a unicorn company, is well-positioned for continued growth and success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
51% female employees
29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$250m
SERIES E
May 2021
$155m
SERIES D
Total funding: $479m
Company benefits
- Medical insurance: We've got you and your family covered - from head to toe
- Parental leave: Welcome in parenthood with paid leave and quality time to spend with your family
- Open PTO: Take a break, hit reset, and come back refreshed
- Equity: Enjoy equity and retirement plans
- Wellness & development budget: Health mind, health body, and health career - it's all possible
- Hybrid workspace: Get office camaraderie or enjoy the flexibility to work wherever you work best
Company values
- People come first: As we explore opportunities and work through challenges
- Raise the bar: We push for greatness - for ourselves and our members
- Keep it real: Authenticity, respect, and transparency are at our core
- Own it: Trust and ownership let us make decisions with confidence
- Love what we do: We love what we do and what we create for our members
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Dror Shimoni
(Co-Founder & CTO)Worked as a Software Developer for companies including IDE, Matrix, AlSeek, ITG, and Semantinet.
Naama Alon
(Co-Founder)Studied Engineering, Design, and Art at Shankar. Worked as a UX Designer at RED-ID.
Oz Alon
(Co-Founder & CEO)Studied Law & Business at The Interdisciplinary Centre. Interned at Yehuda Raveh & Co. Owner of Backy Bar Ltd.
People progressing
Casey joined HoneyBook in 2020 as an Office Manager and has since been promoted to Talent Coordinator, and Associate Talent Partner and now serves as a UX Research Operations Associate.
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