Finance & Client Operations Partner, Lighthouse
$54-61k
Office located in Denver Metropolitan Area
Hotel revenue management solution
Open for applications
Hotel revenue management solution
501-1000 employees
Open for applications
$54-61k
Office located in Denver Metropolitan Area
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- 2+ years experience in a Finance Operations Role, including escalation management
- Bachelor or Master's degree is a plus (irrelevant of field)
- Actively participate in the team, taking a senior role
- Ability to work in an autonomous and responsible way, taking initiative and ownership
- Work according to precise rules and complete tasks within the set time limit, while also proactively suggesting improvements
- Excellent organization skills and the ability to prioritize based on business impact
- Fluent in English, both written and spoken, any other language used within our company network is a plus
- Strong communication skills to proactively interact with account managers and customers
What the job involves
- The Finance & Client Operations Partner is responsible for managing complex customer accounts, subscriptions, and invoicing processes, with a strong focus on escalation management
- This role is centered around proactively optimizing the billing process through automation and strategic collaboration with cross-functional teams, ensuring accuracy and high satisfaction in financial operations while understanding and prioritizing based on business impact
- Customer Account Management: Oversee and maintain complex customer accounts and subscriptions, ensuring accuracy and timely updates, including managing escalations
- Sales Contract Processing: Process complex sales contracts and deals, adhering to established guidelines and policies, with a focus on proactive communication with Account Managers and customers
- Invoice Customization: Modify invoices to align with customer preferences and needs, providing tailored solutions and proactively addressing potential issues
- Process Improvement: Proactively collaborate with other teams to identify areas for operational enhancement and automation, providing structured suggestions for process improvements
- Efficient Billing: Focus on streamlining billing processes to improve efficiency and reduce manual efforts, understanding the business impact and prioritizing accordingly
- Escalation Management: Act as the primary point of contact for complex issues and escalations, driving solutions and communicating effectively with all stakeholders
- Mentoring & Training: Act as a go-to person for new team members, provide training, and offer guidance on complex cases
- At the heart of Lighthouse's success lies a robust and forward-thinking Finance Department
- Our finance professionals play a pivotal role in steering the company towards financial safety, ensuring precision in every transaction and strategic decision
- We handle the financial accounting of all our entities in house and are proud to have full internal control over the entire financial flow
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Chief Customer Officer & Co-Founder)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO & Co-Founder)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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