Area Manager, ShipBob
Inbound Hub Operations
$60-70k
+ Participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies
More information about location
Office located in North Aurora, IL
Tech-enabled third-party logistics
Be an early applicant
Tech-enabled third-party logistics
1001+ employees
Be an early applicant
$60-70k
+ Participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies
More information about location
Office located in North Aurora, IL
1001+ employees
Company mission
To provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world.
Role
Who you are
- 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment, with direct experience leading inbound/receiving operations (receiving, putaway, and stow) strongly preferred. Preferred experience in ecommerce, retail, and manufacturing industries
- Ability to manage performance, deliver feedback, train, and develop talent for professional growth
- Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems
- Strong analytical skills and experience tracking and achieving KPIs
- Excellent attention to detail and communication skills
- Comfortability to navigate and manage ambiguity
- Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online
- Ability to build and maintain relationships with business stakeholders, inbound carriers, and supplier/merchant partners
- Must be willing to work rotating shifts and non-traditional hours as needed to support business operations
- Ability to lift up to 50 lbs without restriction
- Able to stand and walk continuously during and up to a 8-10 hr shift
- Able to bend, stoop, reach above, and push/pull frequently
- We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying
What the job involves
- The Area Manager, Inbound Hub Operations is a people first leader responsible for directly managing and developing a team of leads and associates at one of ShipBob’s receiving hubs
- A hub is dedicated exclusively to receiving inbound inventory from merchants and injecting it into ShipBob’s network as quickly and accurately as possible—goods are received, quality-checked, verified, 3D-scanned, stow-tagged, and transferred on to regional spoke fulfillment centers, where picking, packing, and shipping take place
- They’ll be heavily involved in driving inbound process improvement across the full hub flow—dock management, receiving against warehouse receiving orders (WROs), quality control and product verification, and coordinating timely transfer to spoke locations—while maintaining a safe work environment, safeguarding inventory accuracy, and meeting hub service-level agreements, including the 3-day hub-arrival-to-stow SLA
- Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations
- As ShipBob continues to grow, it is imperative to receive and distribute merchant inventory accurately and on time so that downstream spoke fulfillment centers can serve our clients’ needs while maintaining sustainable growth and scalability from an operations perspective
- This role reports to the Operations Manager, Inbound Hub Operations, who also serves as the backup for this role
- Manage, build, and develop a team of 30+ inbound associates across dock, receiving, and processing (Temp and FTE)
- Review weekly inbound volume and WRO forecasts—scheduled dock appointments and expected receipts—and identify productivity and staffing requirements to meet overall building objectives
- Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals
- Own inbound hub metric reporting, including, but not limited to, receiving UPH, hub-to-transfer (dock-to-stow) cycle time against the 3-day hub SLA, WRO processing time, receiving and inventory accuracy, on-time receipt against ASNs/WROs, and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards
- Manage dock scheduling and inbound appointment flow, coordinating with carriers and merchants to align inbound deliveries with available labor and dock capacity
- Oversee receiving against Products, WROs, and purchase orders—ensuring accurate counts, quality checks, product verification, 3D scanning for optimal packaging, and stow-tagging, with prompt and accurate processing to protect inventory accuracy
- Drive hub-to-transfer (dock-to-stow) cycle time and reduce inbound dwell so received inventory consistently meets the 3-day hub SLA, escalating receipt discrepancies, damages, and OS&D (over, short, and damaged) issues for prompt resolution
- Coordinate the timely internal transfer of received inventory to the correct regional spoke fulfillment centers, partnering with transportation to meet hub SLAs and keeping WRO statuses (arrived at hub, processing, transferred) accurate and current
- Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals
- Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards
- Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment, and employee wellbeing
- Review and approve associate timecards daily
- Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Additional duties and responsibilities as necessary
Application process
- There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis
Our take
Global logistics company ShipBob fulfills orders and runs two-day shipping and logistics for thousands of direct-to-consumer eCommerce brands in the US. It was created to provide optimized fulfillment for merchants to free up their time to focus on growing their businesses and providing exceptional customer service.
From the start, ShipBob has concentrated on creating a tight product-market fit, and has expanded from there to develop into a franchise model that has helped manage processes at larger scale. This kind of astute and adaptive strategy no doubt contributed to the company landing substantial investment, and enabled it to capitalize on the general lift eCommerce companies received over the pandemic.
With this strong but slow-burn growth, the company can more easily leverage benefits they offer over competitors like Amazon’s FBA service - namely fewer inventory restrictions, lower fees, and packaging without Amazon branding. As the eCommerce boom settles, the company's pace has slowed down, but the general, continued uptick in eCommerce should see it to future success nonetheless.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$200m
SERIES E
Sep 2020
$68m
SERIES D
Total funding: $334.7m
Company benefits
- Remote-first company with a hybrid, flexible work environment
- Up to 12 weeks of paid leave and 2 weeks of unpaid leave to new parents
- Flexible PTO, Quarterly Wellness Days, and Paid Sick Leave
- Medical, dental, and vision insurance for employees and their dependents
- Short-term and long-term disability, and access to mental health resources
- Referral bonus program
- 401(k) with a company match, and RSUs - vesting starts on the grant date, and no purchase is required
- Pet insurance through Nationwide
Company HQ
West Loop, Chicago, IL
Leadership
Dhruv Saxena
(Co-Founder & CEO)After completing a Masters in Electrical Engineering from Purdue University, Dhruv became a Research Assistant working in writing code in Matlab, C and C++. They were then an Engineer at Lincoln Electric and Software Developer at InContext Solutions.
Divey Gulati
(Co-Founder & COO)After completing a degree in Computer Engineering and an MBA from the University of Illinois, Divey was a Team Leader for the Bank of America, a Consultant for Deloitte and was a Co-Student Director for the Global Consulting Program.
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