Onsite IT Support Engineer, Thrive
Office located in Midtown West (upper 50s and 5th Ave), New York
Outsourcing technology for cybersecurity, cloud, networking & IT
Open for applications
Outsourcing technology for cybersecurity, cloud, networking & IT
1001+ employees
Open for applications
Office located in Midtown West (upper 50s and 5th Ave), New York
1001+ employees
Company mission
To be recognized as the leading technology service provider to the Mid-Market and sophisticated SMB clientele around the world.
Role
Who you are
- 5+ years providing end-user support for current PC desktop and application software
- 5+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment
- 2+ years providing support for an enterprise level userbase in either the legal or financial services industries
- Must be able to sit for prolonged periods of time in front of a computer
- Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking
- Must have excellent written and oral communication skills
- Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure
- Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by supporting and communicating in an effective and professional manner at all times
What the job involves
- Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required
- The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch
- Primary responsibilities are descriptive and not restrictive in nature
- Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
- Provides one-on-one end-user problem resolution for client (PC) software and connectivity
- Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
- Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
- Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
- Acts as remote hands for engineering staff onsite as needed
- Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles
- Provides assistance to Tier 2-3 staff with problem research and documentation
Our take
Founded in 2001 as an IT service, Thrive has grown into an end-to-end solution for cybersecurity and Cloud offerings, helping businesses to evolve digitally and securely. Its services are used by the aerospace, social housing, education, retail and other industries.
Thrive has expanded its operations across North America, the Asia-Pacific, and Europe through more than 20 strategic acquisitions. Although it operates in a crowded field of Customer Experience and digital transformation companies, its numerous awards and robust portfolio have sustained its success for over two decades.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Comprehensive Benefits Package
- Paid Annual Leave and Holidays
- 401K and Company Match
- A Learning Company
- Smart and Diverse Environment
- Annual Company Events
- Flexible Schedules
- New Employee Referral Program
Company HQ
Foxborough, MA
Articles
Leadership
Rob Stephenson
(CEO (Not Founder))Previously the Principal at 19 Technologies and was on the Board of Directors for Xand, formerly Access Northeast.
Salary benchmarks
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