Operations Associate, Checkatrade
Bookings
+ Annual bonus & Employee Share Program
3-4 days a week in office (Moorgate, London)
Online marketplace for home improvements and repairs
Be an early applicant
Online marketplace for home improvements and repairs
201-500 employees
Be an early applicant
+ Annual bonus & Employee Share Program
3-4 days a week in office (Moorgate, London)
201-500 employees
Company mission
To be a modern online marketplace working towards becoming the trusted foundation of every home by connecting people with trades and tools to make home improvements easy.
Role
Who you are
- Background in consulting, tech, or startups are helpful but not essential
- Strong critical thinking and a genuine interest in solving complex problems
- Comfortable working with data. Excel/Google Sheets is required, and experience with BI tools is a plus
- An AI-curious mindset. You’re interested in using automation and AI tools to work faster and have more impact
- Clear communication skills and the ability to adapt in a fast-moving environment where priorities can shift
- If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
What the job involves
- As our next Operations Associate (Bookings Team), you’ll play a key role in helping us build the UK’s go-to home improvement marketplace
- You’ll be part of the Bookings team which is a team focused on transforming Checkatrade from a lead generation platform into a true end-to-end bookings and transactions marketplace, where customers can seamlessly book, manage and pay for services directly through Checkatrade
- We’ve built and shipped multiple products, including Checkatrade Express and Checkatrade for Business which are early-stage products that are already powering real bookings and helping us move towards this vision
- Help shape the future of home services as part of a small, ambitious and entrepreneurial team
- Tackle a wide range of challenges in a fast-moving team where priorities evolve quickly
- Working across strategy, product and data to test ideas, launch new features and solve meaningful problems
- Partnering closely with product managers, engineers and operators to turn ideas into live products that make a real impact
- Driving operational excellence. You’ll identify bottlenecks, improve processes and build scalable workflows that improve how our products perform day-to-day
Application process
- Screening call with one of our Talent Acquisition Partners
- 1st stage interview with our team leads
- 2nd Stage interview includes a case study interview with key stakeholders
- Final stage interview includes a case study interview
Salary benchmarks
Our take
Checkatrade created the online market for searching, engaging, and reviewing tradespeople back when the digital age was just beginning. Now a household name, it's on a huge growth journey to once again lead the market in every home improvement project seamlessly for both consumers and tradespeople, through its end-to-end digital marketplace. Put simply, Checkatrade connects people with highly skilled, quality tradespeople - and the trades with the tools they need to do their jobs.
Checkatrade has ambitious plans for expansion and innovation. It offers the agility of a start-up with the reassurance of an established organisation and has a team of more than 500 working flexibility from both Portsmouth and its R&D Hub in the heart of Kings Cross.
Recent initiatives such as launching a new quoting and invoicing tool, demonstrate its ongoing efforts to continuously improve user experience and streamline and automate operations for both consumers and trades. The company has made sure it stands out against its competitors with its commitment to trust and quality, raising standards and its dedication to customer satisfaction.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Hamza Anjarwalla, Labs Launcher Intrapreneur
Insights
Company
Employee endorsements
Challenging work
"Checkatrade is changing how our business works, moving from a directory to a marketplace, and this comes with it a huge amount of opportunities to..."
Company benefits
- 💰 Annual company wide bonus plan - when company wins, we all win
- 💷 Wellness cashplan- Claim back money on opticians, dentists and hospital stays so you can keep your health in check.
- 👩⚕️ 24/7 Online GP Service - Health App
- 💪 Gym membership - Pure gym membership
- 🛍️ Discounts and cashback for 100s of retailers across the UK
- 🚗 Electric Vehicle Salary Sacrifice Scheme
- 💻 Smart Tech Scheme - get the gadgets you want whilst spreading the payments interest free for up to 24 months
- 😋 Free food & Drinks
- 🎉 Company events
- 🗎 Life assurance
- 🏥 Private Medical - depending on the role you may qualify for a PMI
- 👵🏽 Pension - 4%
- 👶🏿 26 Weeks full maternity pay
- 👶🏼 4 Weeks paternity pay
- 🏖️ Buy and sell holiday
- 🎗️ Charity leave - How does one week every year to support a cause close to you in addition to your annual leave sound?
- 👥 Recommend a friend scheme
- 🧒 Workplace Nursery scheme- committed to helping ease that financial pressure for our valued employees
Company values
- Customer-Obsessed: We listen deeply, solve meaningfully, and earn trust.
- AI Powered: We embrace smart tools to move faster, think bigger, and stay ahead.
- All In: We commit fully, collaborate boldly, take ownership and show resilience.
Company HQ
Moorgate, London, UK
Articles
Diversity, Equity & Inclusion at Checkatrade
Alex Inett (Head of Talent)
- We are all about positive action and promote Equality, Diversity, and Inclusion. Whether it’s creating awareness of the benefits of a diverse and inclusive workforce, to having the right policies, processes, and training in place, we are committed to making sure that at Checkatrade each individual feels valued and accepted. We have task forces to drive our D&I agenda, we have initiatives in play to support employee wellbeing and we run regular engagement surveys to track employee satisfaction too and take action on responses.
- We’re proud to say that women make up 24% of our total tech workforce and 35% of our senior leadership team. We have an established “Women In Tech” network, who are supported to explore their tech careers and grow their influence and networks. We’re for everyone and we build together for our customers.
- We partner with She Can Code to actively drive diversity hiring.
- We run an in-house mentoring scheme aimed to support your growth with us.
- We value diverse ideas, innovation, and are focussed on inclusivity. We take a tech-first approach to removing barriers to success for our people, our consumers, and our trade members.
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