Customer Service Specialist, Ukio
Premium apartment network for remote workers
Open for applications
Premium apartment network for remote workers
201-500 employees
Open for applications
201-500 employees
Company mission
Ukio’s mission is to empower people to live where they want, when they want by providing them a home wherever they go.
Role
Who you are
- Professional fluency in English and Spanish (both spoken and written). Any additional language will be a plus
- Previous experience in hospitality, customer service, or a similar guest-facing role
- Strong communication, problem-solving skills, professionalism, attention to detail and unwavering dedication to customer satisfaction
- Familiarity in using computer software for booking, communication, ticket management and record-keeping. Knowledge on Zendesk and Hubspot usage will be a plus
- Typically Monday to Friday, 9 AM to 6 PM, but available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM
- Comfortable performing in a start-up environment
What the job involves
- We are looking for a Guest Experience Specialist for Tier 1 to join our Ukio team in Barcelona
- You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments
- You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience
- Your excellent communication skills and your fluency in English and Spanish will be vital in raising the bar on Ukio’s service standards
- Join our team as a Guest Experience Specialist and be an integral part of creating exceptional stays for our guests in our extensive apartment portfolio across Europe
- Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry
- Receive and respond to guest communications via phone, chat, and email in a professional manner
- Answer basic questions regarding apartments, reservations, and services
- Organize cleaning requests and minor repair requests
- Perform basic troubleshooting for issues with apartment appliances, requesting photos or videos as necessary
- Escalate complicated repair requests to Tier 2 level team
Our take
Renting an apartment abroad can be a complicated and expensive process. Ukio solves this problem by making it easier to lease an apartment in prime city locations.
Ukio was founded by two veterans of Knotel and Airbnb, and the company functions in a similar way to the latter. However, it differentiates itself from Airbnb and other rental sites by focusing on the mid-length leases and fashionable locations typically favoured by professional remote workers. The company has benefited from the increasing number of people looking for flexible short term rentals especially in major international hubs.
Having already expanded into Germany and Portugal, it is using recent investments to enter the French and Italian markets, with longer term goals to establish a presence in the UK and Ireland. It is also building a B2B solution for international businesses to allow them to offer accomodation to their remote employees.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
70% employee growth in 12 months
Company
Company benefits
- Bonus Scheme
- Flexible schedule
- Investment in your learning and development
- Employee Stock Options Plan
- A challenging job at one of the fastest growing companies in Europe
- Competitive annual gross salary, to be determined in line with your knowledge and experience
- Private Insurance
- International working environment with many different nationalities
- Work with talented, committed and supportive teammates
- Team events and an amazing internal culture
Company values
- Here to make you feel at home
- Tech-forward approach
- Sustainability
- Honesty & transparency
Company HQ
Dreta de l'Eixample, Barcelona, CT
Articles
Leadership
Stanley Fourteau
(CEO & Co-Founder)Previously worked as a Sales Director at Peixe Urbano, and was Head of Global Growth at Airbnb.
Jeremy Fourteau
(Co-Founder)Previously worked as a Product Manager at Zynga, and as Director of Product at EA, Headspace and Knotel.
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