Junior Client Onboarding Specialist, MirrorWeb
+ Equity
Compliance platform for modern communication
Be an early applicant
Compliance platform for modern communication
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To allow firms to communicate freely and confidently with the knowledge that all messages will be monitored and flagged in real-time if noncompliant.
Role
Who you are
- Loves working with customers
- Is organized and dependable
- Thrives in structured environments
- Wants to grow into SaaS, compliance, or fintech
- May come from hospitality, operations, client service, or another customer-facing background
- You do NOT need prior SaaS onboarding experience
- 1–3 years of experience in a customer-facing role (hospitality, operations, support, account coordination, etc.)
- Strong written and verbal communication
- High attention to detail (regulated environments require accuracy)
- Comfort managing multiple priorities at once
- Ownership mindset — when something breaks, you help fix it
- Curiosity and willingness to learn technical concepts
- Professional maturity in high-trust environments
Desirable
- Exposure to CRM systems (Salesforce, HubSpot, etc.)
- Experience delivering training or explaining complex topics
- Background in fintech, compliance, or regulated industries
- Managed guests and solved problems under pressure
- Balanced multiple tables, timelines, and expectations
- Dealt with demanding customers calmly
- Coordinated behind-the-scenes operations while presenting confidence
What the job involves
- You’ll own the first 90 days of a client relationship - helping regulated financial firms implement a supervision platform they will rely on during audits and regulatory scrutiny
- When onboarding goes well, customers expand and stay
- When onboarding fails, they churn
- You’ll support clients from contract signature to go-live and handoff. That includes:
- Coordinating onboarding timelines and next steps
- Running training sessions (we’ll teach you the content)
- Translating technical concepts into clear, human explanations
- Tracking progress in our CRM
- Communicating clearly across customers and internal teams (Austin ↔ Manchester)
- Ensuring nothing falls through the cracks
- Over time, you’ll grow into managing more complex, multi-channel implementations (email, mobile, collaboration tools)
- What Success Looks Like in 6–12 Months:
- Customers trust you
- Your onboardings launch on time and without chaos
- You proactively flag risks before they become problems
- You confidently lead client training sessions
- You’re seen internally as reliable and detail-oriented
Our take
In a time when financial institutions and governments face growing scrutiny over data security and transparency, MirrorWeb is playing a vital role in helping organisations stay compliant and protected. And by simplifying how firms capture and monitor communication across an ever-expanding digital landscape, the company ensures integrity and trust in every interaction.
At the heart of its offerings is the MirrorWeb Insight Platform, an AI-powered communications compliance solution that allows firms to capture, archive, and supervise conversations across email, social media, messaging, video calls, and more. Insight automatically surfaces potential compliance risks before they become regulatory problems, so teams can stay ahead of complex requirements without disrupting how they work.
In 2024, the platform secured some serious funding. This investment marked a major milestone and underscores confidence in its vision and technology. With this support, MirrorWeb has been accelerating product development and expanding its customer success organisation, so even more financial services and regulated firms can benefit from its technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2022
$1.3m
LATE VC
Oct 2020
$2.7m
EARLY VC
Total funding: $5.3m
Company benefits
- Comprehensive Health Coverage – Premium medical, dental, and vision plans to keep your family healthy
- Life Assurance - Financial peace of mind for you and your loved ones
- 401(k) Retirement Plan - We invest in your future with a 3% non-elective contribution, regardless of your own contributions
- Generous Paid Time Off - 20 days PTO, plus a day off on your birthday and paid sick leave so you can recharge and celebrate
- Enhanced Family Leave - Extra support for life’s most important moments
- Flexible Lifestyle Benefits - $100 monthly Juno allowance to spend on health, wellness, learning, or whatever matters most to you
- Equity Appreciation Rights (EAR) - Share in our success with an opportunity to benefit from the company's growth through our equity incentive program
Company HQ
Seaholm District, Austin, TX
Leadership
Romir Bosu
(Executive Chairman)Romir has nearly 30 years of fintech entrepreneurship experience after founding Compushare in 1995 and scaling it to more than 1,000 community-bank clients across the US.
Joshua Yulish
(President & CRO)Previously, Joshua was the CRO of Sourcescrub, CRO and Executive VP at Experience.com, and President and CRO at Evotix.
Harriet Christie
(COO)Harriet joined the MirrorWeb team as a Key Account Manager in 2018 before becoming an Operations Director in 2020 then COO in 2022. Prior to this, she spent over 8 years at LateRooms.com, joining as an Account Executive before becoming a Global Account Coordinator and ultimately a Global Account Manager.
Philip Clegg
(Co-Founder & CTO)Philip previously spent over 8 years at NetMonkeys as an Information Technology Consultant. He also served as an Information Technology Consultant at ITOPS UK and LexisNexis.
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